Posts Tagged With: top headline

There are 64 articles tagged with “top headline” published on this site.


Le Commandant Charcot. Photo credit: Ponant

 

Luxury expeditions are a hot item for 2025, and PONANT has met the challenge by adding 18 new itineraries plus nine exclusive polar experiences in its new catalog, and promising at least one excursion in every port of call.

Ponant sailings next year will include Northern Europe and the Atlantic, the Mediterranean, Asia, Oceania & Polynesia, and nine polar itineraries aboard Le Commandant Charcot, the world’s only luxury icebreaker. Several of the new itineraries include shoulder-season sailings to popular destinations including the Mediterranean and the Aegean.

The newest itineraries include a 12-day Mediterranean Heritage and Archaeological Sites that visits Greece, Italy, Malta, Tunisia, Algeria, and Spain, April 23-May 4; an 8-day Europe Autumn in the Aegean Sea to Greece in September and October; The Fascinating Nature of Melanesia, including the Kei Islands, the Raja Ampat Islands, and the remote Banda archipelago, from September 10–21; and the 8-day Secular Treasures in the Land of the Rising Sun from Osaka to Kobe, April 5-12.

The polar itineraries will take guests as well as naturalists, historians and photo ambassadors to the ice floes of Baffin Bay and Disko Bay; to Ammassalik and the Blosseville Coast, whose ice cap extends to the North Pole; ashore to meet with two Greenlandic communities; and to an all-new port of call, Corner Brook on Newfoundland.

A unique journey, the 12-night Encounter with the Last Guardians of the North Pole, sailing April 5-17, will allow travelers to interact with local communities and explore Greenland’s ice sheet with hunters from the Inuit community. José Sarica, expedition experience director, and Mathieu Tsingrilaras, staff captain on the Ponant fleet, will join French polar expert Nicolas Dubreuil for this scouting expedition, with the goal of developing new polar activities in collaboration with “the last guardians of the pole.”

This trip includes a four-day visit to Kullorsuaq, where guests will stay overnight with locals or in expedition tents on the ice, and participate in village life through dog-sled rides, traditional Inuit kayak outings, snowshoe hikes, snorkeling in a wetsuit, and a night in an Inuit tent to explore Nunanutaat, remote areas reachable by dog sled.

Disney Sails New Ships into New Waters in 2025

IJmuiden, the Netherlands - July 30th 2018: Disney Magic leaving North Sea lock, IJmuiden. Detail of stern with painting Goofy
Disney Magic

 

Disney Cruise Line shared details of its 2025 schedule this week, including plans to homeport three ships in Port Canaveral, as Disney Treasure debuts this winter and joins Disney Wish, while Disney Magic and Disney Fantasy take turns there.

Two more new ships will join the fleet in 2025. Disney Wish will get a sister, Disney Destiny, and Disney Adventure will head for Asia, where it will homeport in Singapore in early 2025.

Disney Treasure will sail seven-night Caribbean sailings, while Wish sails three- and four-night Bahamas trips.

Disney Magic will be in Port Canaveral for the summer months and into September and October, then head to Puerto Rico for a series of seven-night Caribbean sailings, and then on to Galveston, Texas, for four- to seven-night western Caribbean trips through May 2026.

Disney Fantasy will sail four- and five-night itineraries out of Port Canaveral from November 2025 through May 2026.

Disney Dream will sail from its new home in Port Everglades on three- to five-night Bahamas itineraries through May 2026.

Disney Wonder will spend the summer of 2025 in Alaska before heading Australia, New Zealand and the South Pacific in late 2025 and then homeporting in San Diego beginning in March 2026 for three- and four-night Mexican Riviera sailings.

Bookings for the new itineraries open to the public June 28, with earlier dates available for the line’s variety of club-level members, but details can already be found on disneycruise.com.

Also this week, Disney shared that its Castaway Cay private island in the Bahamas has brought in $220 million in dividends from DCL Island Development since 2014, though it does not share figures on how much revenue was generated. The island debuted in July 1998 as the first private island to allow ships to dock directly at the shore, so guests did not need tenders to come ashore. Disney’s CFO Hugh Johnston said on its second quarter earnings call last month that “the cruise business, frankly, is one that has an enormous number of opportunities for us over time. And that is why we’re leaning more heavily into that business.” It is no exaggeration.

Online Passport Renewal System Debuts in Beta

pins marking travel itinerary points on map and passport

A trial program by the US State Department will allow a limited number of travelers to renew their passport online and get a new one in six to eight weeks.

Beginning on Wednesday, June 19, a beta test of the online process will open seven days a week at 1 p.m. Eastern time. The system will accept a limited number of applications each day and then close. But the number of applications accepted each day will grow over time, as the system proves effective, the State Department promises.

The online system is not meant to expedite the processing of passports and it will not be faster than mail-in applications, except for the time saved in the mail.

To be eligible, travelers must be applying for a passport renewal, and not their first passport. Applicants must be 25 or older and have a passport issued between 2009 and 2015 that was valid for 10 years at the time of issuance; live in the United States; and pay with a valid credit card.

Users of the online option cannot update biographical information such as their name, gender, or date of birth.

For more information or to apply, go to  Renew my Passport Online (state.gov).

Choosing the right way, making the right decision in business. Making up for a mistake. Silhouette of a businessman jumping from wrong cross symbol to right check mark symbol on wooden cubes.

 

When a stick doesn’t work, reach for a carrot—and apparently that’s the smart new approach to its travel-agency partners at American Airlines. The carrier has followed up the recall of its highly unpopular NDC booking strategy by promising to pay 10% commission on NDC-enabled bookings of Main Plus, Main Select, and Flagship Business Plus ticket bundles through the third quarter of 2024.

Main Plus NDC bundles include a Main Cabin Extra or preferred seat and a checked bag. Main Select offer refundable fares, same-day flight changes, priority boarding, priority check-in and a choice of any seat in the main cabin at the time of booking, including Main Cabin Extra. Flagship Business Plus includes a business-class seat, access to a private check-in area, expedited security screening, Flagship First dining in a Flagship Lounge and a free third checked bag.

The news comes as a welcome bow to the role of travel advisors in the industry. Just two weeks ago, AA’s CEO Robert Isom canceled a set of proposed procedural changes that would have denied frequent-traveler points to travelers on bookings not made by preferred travel agencies through the NDC direct channel. In a quarterly call on May 29, Isom acknowledged that the changes—meant to push travelers and travel agencies to use direct channels instead of GDSs—had resulted in falling revenues and forced a cut in AA’s profit forecast.

By the next day, Vasu Raja, author of the stick approach, was gone—and Isom apparently already was reaching out to travel advisors, instead offering commissions to reward those who showed support.

The business travel blog The Beat first broke the story that several travel agencies, all of whom requested anonymity per their contracts with AA, received a memo from American Airlines introducing the program on May 30. It will last through the third quarter of 2024.

Beautiful Luxury terrace of water villa in Maldives with turquoise sea,Vacation in summer for relax in holidays

 

Don’t you just hate it when politics get in the way of travel?

As if it’s not bad enough that the war in the Middle East has closed the Red Sea to cruise traffic, now its repercussions are causing a kerfuffle in the Indian Ocean as well.

On Sunday, the Cabinet of the Maldives banned Israeli nationals from this predominantly Muslim archipelago, and said it will appoint a subcommittee to oversee the process. In addition, President Mohamed Muizu will appoint a special envoy to assess the Palestinian situation in Israel and launch a fundraising campaign.

The Israeli Foreign Ministry fired back, recommending that Israelis—including those who hold dual passports and those currently there—consider leaving immediately.

While the Times of Israel reports that only 11,000 Israelis visited the Maldives last year, just 0.6% of its tourists, the brouhaha already is making waves in the United States. Travel advisor Rebecca Alesia tells TRO she already has had two honeymoons of Jewish couples cancel out of sympathy for Israel. And travel advisor Marta Salonius says “I am so pissed and it’s such a complicated booking. I am not selling them, period.”

US lawmakers, meanwhile, are crafting legislation to stop the ban, Axios reports. A bill by Rep. Josh Gottheimer (D-N.J.) would stop US aid to the Maldives if the ban goes into effect. The United States sent about $36 million to the Maldives between 2019 and 2023, to “strengthen democratic institutions, civil society, fiscal transparency, maritime security, counterterrorism, and law enforcement,” according to the US State Department.

AmaWaterways Grows Its Fleet for 2026

I13_36. Cruising the Danube River through Eastern Europe. Drawing , --ar 3:2 --stylize 350 --v 5.2 Job ID: 3f799c04-80ac-4643-98e6-f410939f4fb7

AmaWaterways on Thursday announced it will grow its fleet by two for the 2026 season, adding one new ship in Asia and one in Europe.

The new AmaSofia will sail the Rhine and Danube Rivers beginning May 24, 2026, and AmaKaia will sail the Mekong River beginning August 3.

AmaSofia will begin the season with a 14-night Magnificent Europe itinerary, sailing down three rivers and through four countries, from Amsterdam to Budapest. During the rest of the season it will sail 31 departures on the Danube with multiple itineraries, including Melodies of the DanubeRomantic Danube, and Christmas Markets on the Danube.

AmaKaia‘s maiden voyage will follow a seven-night itinerary through Vietnam and Cambodia, with excursions including traditional “xe-loi” (trishaw) rides and a Buddhist Blessing Ceremony. After that, it will sail two seven-night itineraries, Charms of the Mekong and Riches of the Mekong, over 22 sailings in 2026 and 38 or more in 2027. Several land extensions are available, including Siem Reap, home of Angkor Wat.

In 2025, meanwhile, the company will launch the industry’s first river cruises to sail in Colombia, with the new AmaMagdalena on the Magdalena River in January and AmaMelodia in June.

Top of Form

For travel advisors, AmaWaterways For travel advisors, Ama in May announced special FAM rates for select June departures of the “Secrets of Egypt & The Nile” itinerary, starting at $2,850 per person for the 11-night cruise and land program, as well as hosted “Seminar on the River” cruises and other FAMs through November.

CHICAGO, UNITED STATES - APRIL 1, 2014: American Airlines fleet at O'Hare Airport in Chicago. With 106 million pax in 2011, AA is the 5th largest airline worldwide.

 

AA’s hard stance on pushing direct bookings, which included no longer offering frequent-flyer points to travelers who don’t book direct, apparently has backfired. AA cut its revenue and profit forecasts In its quarterly earnings call yesterday, and today watched its shares tumble 18%the biggest fall since Covid.

As a result, American will be forced to cut its capacity growth for the rest of the year by about 8% and part ways with chief commercial officer Vasu Raja, who headed the strategy that encouraged travelers to bypass travel advisors and other third parties.

“We know we’ve dug ourselves a hole in this second quarter, and our operating earnings are going to be off by a couple of hundred million dollars. We’ve got a lot of work to do to recoup that,” said American CEO Robert Isom.

Indeed, ASTA in August filed an unfair trade complaint against American with the US Department of Transportation, accusing the carrier of causing “substantially higher air ticket prices for consumers and frustrated travel management companies” by pushing agencies to use AA’s NDC direct-booking technology.

The announcement comes just days after AA’s May 1 deadline, after which it said it would award AAdvantage miles and loyalty points only to customers of “preferred” agencies, meaning those that have a 2024 incentive agreement or American NDC channel, and use it for 3% of sales by April 21, 50% by October 31 and 70% by April 30, 2025.

Woman looks at the scoreboard at the airport. Select a country Israel  for travel or migration.

 

Most visitors to the State of Israel this summer will be required to obtain an Electronic Travel Authorization (ETA-IL) before they leave home. The form will be required beginning August 1 for travelers from the United States, Canada and all other visa-exempt countries.

There will be a fee of 25 NIS (about US$7) per application. Responses will be sent out within 72 hours, or sometimes in as little as a few minutes.

The new rule does not apply to visitors from countries for which a visa is required, who still will have to obtain a visa, or to Israeli citizens or holders of an Israeli identity number.

The ETA-IL system will open for applications starting June 1, 2024, as a pilot program for holders of American and German passports only. During this pilot phase, submitting an application will be voluntary and there will be no fee. The system will open to holders of other passports on July 1, 2024 HERE.

Travelers can fill out the form any time prior to their departure, but it is recommended that they submit it at least 72 hours before making any other travel arrangements, such as airline tickets or hotel reservations.

The ETA-IL is valid for two years, for trips of 90 days or less within that period. Travelers expecting to stay longer than 90 days will have to request an extension.

A passport is also required for all visitors, but Israel does not require that the passport be good for at least six months (General information on tourist entry to Israel | Ministry of Tourism (www.gov.il).

REAL ID Will Take Effect in 2025. Really.

Smart ID card form lines, triangles and particle style design. Illustration vector

 

It’s been five years since the federal government announced that it would require REAL IDs for travelers over 18. But in just a year from now, the regulation actually is likely to take effect.

Passed by Congress in 2005, the REAL ID Act was the result of a recommendation by the 9/11 Commission that the Federal Government “set standards for the issuance of sources of identification, such as driver’s licenses” before allowing people to board a commercial airplane. The Act establishes minimum security standards for driver’s licenses that are used as identification, and prohibits certain federal agencies—including the Transportation Security Administration and Department of Homeland Security (DHS)—from accepting IDs that do not meet the Act’s standards.

Delayed three times over the past five years, the requirement likely actually will take effect on May 7, 2025. Beginning on that date, a driver’s license will only be acceptable ID at the airport if it has a REAL ID seal.

While many travelers will need to get a new, compliant driver’s license even to fly domestically, many other forms of ID are also acceptable, including:

  • A US passport book or card
  • An enhanced driver’s license, available in Michigan, Minnesota, New York, Vermont and Washington
  • A DHS trusted traveler card (Global Entry, NEXUS, SENTRI, FAST)
  • A US Department of Defense ID, including IDs issued to dependents
  • A permanent resident card
  • A border crossing card
  • An acceptable photo ID issued by a federally recognized, Tribal Nation/Indian Tribe
  • An HSPD-12 PIV card
  • A foreign government-issued passport
  • A Canadian provincial driver’s license or Indian and Northern Affairs Canada card
  • Transportation worker identification credentials
  • A US Citizenship and Immigration Services Employment Authorization Card (I-766)
  • A US Merchant Mariner Credential
  • A Veteran Health Identification Card (VHIC)

Since driver’s licenses are issued by the states, each one has its own requirements for a REAL ID. But DHS requires as a minimum proof of your full legal name, date of birth, social security number, and two proofs of address of your principal residence.

Note that while these forms of ID will get you on a plane, they can’t be used to travel across any border, including Canada or Mexico, DHS points out.

For more details on REAL ID, go to REAL ID FAQs | Homeland Security (dhs.gov)

Palmetto Marriott Resort and Spa pool rendering. Photo credit: Marriott

A new Marriott on Florida’s Gulf Coast is accepting reservations beginning June 2, offering a new option for individual travelers as well as meetings and conventions.

Overlooking the Manatee River, the Palmetto Marriott Resort & Spa is the largest hotel in the Bradenton Area, offering 252 guest rooms, each 375 square feet, as well as two resort-style pools and one lap pool, a waterfront with cabanas, beach volleyball and pickleball courts, a spa and two state-of-the-art fitness centers, and an event “epicenter” with a 40,000 square-foot outdoor lawn and a state-of-the-art amphitheater. Its design is meant to “celebrate its coastal surroundings,” with architectural and design elements reminiscent of a ship on land.

The property connects to the Bradenton Area Convention Center, which is currently undergoing a $48 million renovation and expansion that is scheduled to be completed in 2025. Together, the resort and the convention center will offer 140,000 square feet of indoor and outdoor meeting and event space.

The hotel is less than an hour from Sarasota-Bradenton International (SRQ), St. Pete-Clearwater International (PIE) and Tampa International (TPA) airports. On-site dining options include The Social and the Oyster River rooftop restaurants as well as a food truck and an M Club executive club lounge.

In its quarterly report on May 1, Marriott International said it has added 46,000 new rooms, for a total of 1.6 million.

For more information, visit Palmetto Marriott Resort & Spa.

Jet aircraft landing at London, Heathrow, England, UK, GB, 3D rendering animation. Arrival in the city with the airport terminal and reflection of plane. Travel, business, tourism, transport concept.

 

More than 300 union members are on strike at London Heathrow, but local media reported few issues at the airport today.

UK Border Force workers have begun a four-day strike scheduled to run from April 29 to May 2, which they said would “disrupt passport checks for travelers coming into the UK at Heathrow airport.”

But The Independent, a British newspaper, reports that travelers so far have “identified no problems with passport control” at Terminals 3 and 5.

Still, said the airport, while “we have robust plans in place to minimize disruption where possible, we urge passengers to check the latest advice from operators before they travel. Gates will be open as usual, and most journeys should be unaffected. However, some longer queue times may be experienced.”

Two other planned strikes have been canceled, including one by aircraft refuelers over the May 4 Bank Holiday, which could have grounded 35 airlines, and a weeklong strike of firefighters planned for May 7 to May 13. But travelers taking the train from Heathrow to central London will be affected by a train drivers’ overtime ban that runs from May 6 to May 11, and a subsequent strike on May 8, when services will be reduced from 7:30 am and 7:00 pm.

Heathrow Airport today reported a record-breaking 18.5 million passengers in Q1 2024, more than it has ever seen before. The strong performance was in part driven by growth on key business routes like Delhi and Mumbai, strong North American traffic, and surging East Asian demand (up 40% over last year).

Front view of the United States Department of Transportation (DOT) headquarters in the Southeast Federal Center in Washington, DC.

 

The Biden-Harris Administration yesterday announced a new US Department of Transportation (DOT) ruling that promises to speed up and simplify travelers’ refunds for canceled flights and lost luggage.

When a passenger cancels a flight after it is delayed more than three hours for a domestic flight or six for an international flight, or its arrival or departure airport is changed, the new ruling requires that airlines issue an automatic credit card refund for the fare and taxes within seven days, without any action required by the passenger. Passengers who pay in cash must be compensated within 20 days.

Also covered are refunds for cancellations due to passengers being downgraded to a lower class of service or put on a plane that is less accessible, or if they do not get the promised Wi-Fi, seat selection or inflight entertainment.

Passengers who file a mishandled baggage report, meanwhile, will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.

Airlines must provide “prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.”

And in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the rule requires airlines to provide transferrable travel credits or vouchers good for at least five years.

“Passengers deserve to get their money back when an airline owes themwithout headaches or haggling,” said US Transportation Secretary Pete Buttigieg.

All 10 major US airlines already guarantee free rebooking and meals, and nine guarantee hotel accommodations, when an airline issue causes a significant delay or cancellation. And while your flight might have been canceled, the flight cancellation rate in the United States hit a record low of 1.2% in 2023, the lowest rate in more than 10 years despite a record amount of air travel.

The Biden administration also is working on proposals to ban extra fees for family seating (already guaranteed by four airlines) and to expand the rights of passengers who use wheelchairs.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov, docket number DOT-OST-2022-0089. Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at https://www.transportation.gov/airconsumer. And information on travelers rights is available at flightrights.gov.

Viking Octantis meets Viking Star and Viking Sea. Courtesy of Viking Cruises.

 

Travel advisors, like the general public, soon will be able to own a piece of Viking Holdings Ltd. Headed to an IPO on the New York Stock Exchange, the company expects to soon be selling ordinary shares at $21-$25, for a total market capitalization of between $9.06 billion and $10.79 billion.

Viking will have 431.46 million shares outstanding after the IPO, including 303.68 million ordinary shares that carry one vote each, and 127.8 million special shares that have 10 votes each. They will trade under the ticker symbol “VIK.”

At the top price, the sale will bring in $825 million, and make Viking the third-largest NYSE-listed cruise company, behind Royal Caribbean ($33.7 billion) and Carnival Corp. ($17.7 billion), and ahead of Norwegian ($7.81 billion)

Viking founder and CEO Torstein Hagen will maintain a controlling stake in the company, with 52.5% of the shares outstanding and 87% of the voting power.

“The principal purposes of this offering are to increase our capitalization and financial flexibility and to create a public market for our ordinary shares,” the company said, and it does not plan to pay a dividend.

Hagen chose a good time to go public, with the cruise industry booming. In the past year, shares are up 100% at Royal Caribbean and more than 50% at Carnival Corp.

AmaCerto river cruise ship with AmaWaterways

 

It’s the first week of river cruise season in Europe, and AmaWaterways is sailing into the niche with a special for single travelers.

For a limited time, the travel-advisor-friendly company is waiving single supplements on select 2024 Europe sailings for stateroom categories other than suites on reservations booked by June 30, 2024.

Single supplements also are being waived on the two single-occupancy staterooms (140 sq. ft. with French balconies) on its four ships in France: AmaCelloAmaDanteAmaDolce and AmaLyra. And Ama will charge a reduced supplement of 25% on all fixed window staterooms on Europe sailings (Category E&D) and Category C staterooms on all Mekong sailings.

“Solo travelers on their own or perhaps as part of a multi-generational family group or girlfriend getaway have every reason to take advantage of this special offer” on more than 45 departure dates, Ama said, including the new Flavors of Burgundy.

Ana has seen “continual growth from the solo market” and is a perfect fit for single travelers, Ama’s VP of Strategic Alliances Brenda Kyllo told TRO. “Traveling isn’t only about sharing special time with loved ones, it’s also about self-discovery and finding pleasure in meeting new people in a safe and welcoming environment,” she said. “With no more than 150 guests on board, our crew are able to take special care of solo travelers to ensure they feel welcome from the minute they arrive on board. And with the choice of up to eight included daily excursions plus wellness classes and small group biking and hiking tours, there are so many opportunities to meet fellow travelers who share common interests. Many of our tables in the main dining room are set for five rather than six guests to be sure solo travelers feel at ease joining other couples for dinner.”

The offer is capacity-controlled and subject to change. Ask for promo code SOLOWAIVED. See current list of sailings here: https://www.amawaterways.com/solo-traveler-2024

LABADEE, HAITI - February 4,, 2019: Labadee is a port located on the northern coast of Haiti. It is a private resort leased to Royal Caribbean for the use of passengers of its three cruise lines.
RCCL’s Adventure of the Seas in Labadee

 

Royal Caribbean has canceled excursions from Labadee, its private island in Haiti, but is keeping the island open.

“Out of respect to our local communities surrounding Labadee, Haiti, and to ensure our guest and crew safety, we’re temporarily adjusting our tour offerings,” RCCL told passengers.

Passengers on social media reported cancellation of jet skiing, kayaking and walking tours, as they were asked to remain within the resort at all times.

The cancellations follows days of violence in the country, where armed gangs roam the streets and Americans are being evacuated. The Department of State in July issued a Level 4 travel advisory (“do not travel,” the highest warning level) citing “kidnapping, crime, civil unrest, and poor health care infrastructure,” and this morning sent in a Marine anti-terrorism unit to guard the US embassy in Port-au-Prince.

Travel advisors, meanwhile, are reporting minimal concern among clients, though some are not getting off the ship in Labadee and some are calling to express concerns about the Dominican Republic. The DR shares the island on which Haiti is located but has closed its border.

Many also mourn for the people of the island.

“I have a real heart for Haiti; I have helped missionaries and aid workers with flights in the past, and I have seen how they are helping the orphanages and people there,” said travel advisor Margie Lenau of Wonderland Family Vacations LLC in Grand Rapids, MI, who rued the earthquakes and hurricanes and political violence that have upended the island’s stability.  “The question we get most often is whether it’s okay to travel to the Dominican Republic. I tell my customers that Haiti and the Dominican are two very different countries, and there is a mountain range and some distance between them. So far Dominican has kept away from the violence.

”The world can be a dangerous place. With the cruise lines and with travel advisors, safety is always number one. It’s nice to know that cruise lines and tour operators are keeping track to keep travelers safe.”

Labadee, RCCL’s first private island, is 130 miles from Port-au-Prince. Independence of the Seas, Oasis of the Seas, Symphony of the Seas and Odyssey of the Seas are scheduled to stop there in coming weeks.

*Editor Update 03/14/24*

As of now, RCCL has cancelled all stops to Labadee due to the current unrest in Haiti.

Michael Bayley, RCCL CEO, stated on Facebook “We have suspended calls into Labadee, Haiti for the next 7 days and will continue suspension on a rolling basis with 3 days advance notification to our guests sailing on itineraries impacted and changed as we monitor and evaluate the situation in Haiti.”

Travel Industry Mourns the Loss of Gogo

GOGO Vacations logo

 

Many in the travel industry reacted with dismay this week to the loss of another supplier, as 73-year-old GOGO Vacations shuttered its doors.

Even as it closed the GOGO brand, though, parent company Flight Centre Travel Group (FLT) said its goal is to better focus on the “strong leisure and corporate growth opportunities in the large U.S. market.” FLT is launching a new brand, Envoyage, with an eye to “its best performing sectors,” the independent and luxury sectors.

“With the wholesale model struggling in recent years, it has become increasingly difficult to justify the high costs of maintaining this brand,” said FLT Americas president Charlene Leiss. But “a transition team will remain in the business to service the existing GOGO bookings and support our customers throughout this period with the complete backing of Flight Centre Travel Group.”

An email to travel advisors promised that “all of your existing bookings are secure and will continue to be managed by a dedicated and professional team of wholesale consultants” and that “GOGO’s doors will not close until your last customer has returned home, and your commissions have been paid.”

While GOGO Vacations is no longer accepting new reservations, travel advisors can continue to use their Helio login to existing FIT bookings, and Softrip login for groups, and can access the online support team via chat, email, or phone to assist with booking modifications, schedule changes and general support, the company said.

Still, some travel advisors were feeling nervous. “I am very worried about my current bookings. I can’t cancel without a penalty but I’m reluctant to have clients pay them anymore money. I am not sure yet what my client wants to do; I am going to let them decide,” said Donna McClaugherty of Cruise and Travel by Donna.

And across the industry, many mourned the loss of a partner of many years.

“I’ve worked with them for 30 years on and off, and their closing leaves a void in the market,” said Travel Leaders Network VP of Sales Karen Viera. “They were a great company, very agent-friendly, with great products, and I am sorry to see them go. I’ll look up all our agents that sell GOGO and see how we can help them sell other preferred partners.”

“I’m literally sick over this,” said Angie Rhodes of Rhodes to the World. “GOGO is my go-to. I have been using them for 40 years.”

But many agreed with FLT that GOGO’s business model no longer fits the industry as well as it once did.

“I’m doing more complex FITs than fun in the sun, and I have found less and less need for that type of wholesaler,” said Linda De Sosa at Travel Experts.

More information is available on the GOGO website at Homepage | GOGO Worldwide Vacations (gogowwv.com).

Delta’s Digital ID Is Faster Than PreCheck

Woman in front counter with Delta Digital ID
Credit: Delta Air Lines

 

It may not last forever, but for now the new Delta Digital ID speeds passengers through security faster than PreCheck or CLEAR—and it’s free to boot.

After successful beta testing in Detroit and Atlanta, the biometric program now has expanded to LAX, LGA and JFK, and since the program is so new, its dedicated security lines rarely have a wait.

Delta Digital ID lets customers quickly move through bag drop and security checkpoints without having to show photo ID to an agent. To register, travelers must have:

  • TSA PreCheck® membership
  • Their passport information and a Known Traveler Number stored in their Delta profile
  • A (free) SkyMiles membership
  • The Fly Delta app

Eligible customers will receive a notification in their Fly Delta app when traveling from a Digital ID-enabled airport, or can opt-in through their SkyMiles profile on Delta.com once the four requirements have been met.

They then can use the dedicated bag drop line – the one with the green “Delta Digital ID” icon – and security line.

Using Digital ID this week, I walked right through security behind just one other passenger at LGA, while my husband spent 10 minutes in the CLEAR line.

The Dalles, OR, USA - June 16, 2023; American Queen Voyages paddle boat American Empress
American Queen Voyages paddle boat American Empress

 

Citing the fallout from Covid-19, cruise operator Hornblower has filed for bankruptcy, and its American Queen subsidiary has ceased operations.

Private-equity firm Strategic Value Partners has agreed to acquire majority ownership of Hornblower and “provide a significant equity investment in the business,” but the deal will require approval from the US Bankruptcy Court in Houston, the Wall Street Journal reported. Private-equity firm Crestview Partners will retain a minority interest and become the sole owner of Journey Beyond, the leading experiential travel provider in Australia.

Hornblower said in a statement that American Queen Voyages hopefully will be sold; if no buyer is found its operations will be wound down.

Hornblower also provides ferry services to the Statue of Liberty and the Ellis National Museum of Immigration in New York, and to Alcatraz Island in San Francisco. Those services will continue operations.

Guests who have booked an American Queen Voyages cruise should visit the line’s dedicated refund website to submit a claim form and begin the refund process, or call (888) 202-5784.

Hornblower said it expects to move through the bankruptcy process quickly and emerge from Chapter 11 in about four months. It has a commitment for $300 million in financing from Deutsche Bank, $121 million in new-money financing from SVP-managed funds and Crestview.

“The steps we are taking today will enable us to address AQV and strengthen our financial foundation as we continue serving our guests and commuters around the world. With the support of our financial stakeholders, we will continue to advance our business initiatives and drive growth. We thank the entire Hornblower team for their hard work and dedication, as well as our vendors and partners across our businesses for their continued support,” said Hornblower Group CEO Kevin Rabbitt.

MANCHESTER, UNITED KINGDOM - MAY 04, 2015: American Airlines Boeing 767 tail in new livery at Manchester Airport May 04 2015.

 

In the latest step toward pushing customers to book direct, American Airlines today announced that it will only grant AAdvantage® miles and loyalty points to customers who book through an AA or partner site, a corporate account, or a “preferred agency” that books at least 30% of its trips through the American Airlines NDC.

At the same time, the company raised fees on baggage checking and pets in the cabin.

The NDC ruling takes effect May 1, 2024. Customers can receive points only if they book through AA or its partner airlines, are an AAdvantage Business™ member or have a contracted corporate travel account, or book through an “eligible preferred travel agency.”

“All agencies on a 2024 contracted incentive agreement issued by American are eligible to qualify into the preferred agency program at American’s sole discretion, which enables travelers booking through your agency to continue earning AAdvantage® miles and Loyalty Points,” the company website now states (Preferred agency program – American Airlines Global Sales (exploreamerican.com). “Agencies will be evaluated on the criteria outlined below, which focus on the use of Modern Retailing technology to provide the best possible traveler experience when booking and servicing tickets. Agencies must be approved by American Airlines to qualify as a preferred agency, and agencies should contact their Modern Retailing business manager to discuss their individual approval process and timeline.”

There are three qualifying criteria:

  1. Agencies must be on a 2024 incentive agreement issued by American at American’s sole discretion. If, at any point, their incentive agreement with American ends, the agency will no longer be able to participate in the preferred agency program.
  2. Agencies must adopt and implement American’s NDC and shop and book through American’s NDC connections, meeting the progressive NDC thresholds below. Shopping and booking must be done in accordance with American’s connection and capacity requirements.

 

Date NDC booked threshold
April 21, 2024 30%
October 31, 2024 50%
April 30, 2025 70%

 

  1. As customers consider purchasing an American Airlines offer, fare rules, product attributes, and fare restrictions should be fully displayed and clearly communicated. A new product attribute of American’s offers is the ability to earn AAdvantage® For an agency to be considered preferred, they must demonstrate their ability to clearly communicate to customers when they earn AAdvantage®miles in the online booking tool throughout the booking flow before a purchase is finalized.Agencies must contact their Modern Retailing business manager to begin the review and approval process on display criteria.

    The deadline for the display qualification criteria is July 1, 2024, to allow time for the completion of any necessary updates.

    If an agency meets the criteria for the first NDC threshold on April 21, 2024, customers with tickets issued by the preferred agency between April 21 and June 30 will earn miles and Loyalty Points. In order for customers purchasing a ticket July 1, 2024, and beyond to earn, however, the agency must meet the display criteria.

Basic Economy fare tickets will only earn when booked directly with American and eligible partner airlines.

“We want to make it more convenient for customers to enjoy the value and magic of travel,” said Vasu Raja, American’s Chief Commercial Officer. “Not only does booking directly with American provide the best possible experience, it’s also where we offer the best fares and it’s most rewarding for our AAdvantage members.”

Baggage Fees on the rise

Also in the announcement were new rates for baggage on trips booked beginning tomorrow.

The new fee for domestic flights including Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands, as well as Canada and short-haul international flights, is $35 for the first checked bag if purchased online or $40 at the airport. A second bag will cost $45 whether purchased online or at the airport.

AAdvantage® status members, customers in premium cabins, active-duty U.S. military personnel and most AAdvantage® credit cardmembers flying domestically will continue to receive complimentary bags.

The fee for oversize bags that are only slightly larger than heavier than regular bags will be lower, however. Bags that weigh less than 70 pounds currently cost $100, but will be charged just $30 effective April 17.

The pet-in-cabin fee was raised to $150.

Southwest Flight Attendants Vote to Strike

Southwest Airlines Boeing 737 plane during flight

 

There’s no word yet on when Southwest Airlines can expect its flight attendants to walk off the job—but the likelihood is much stronger following an overwhelmingly pro-strike vote this week.

About 98% of voting members voted to go on strike, Transport Workers Union Local 556 reports—many more than the 64% who turned down the airline’s contract proposal last month. If they do, it would be the first strike by flight attendants in Southwest’s history.

“98% YES sends a strong message of solidarity,” the union wrote on X. “We will do whatever it takes to get a Contract that recognizes our contributions to the success of our co.”

As a first step in their protest, many Southwest flight attendants will join thousands of airline workers on the picket lines for the worldwide Flight Attendant Day of Action on Feb. 13. Organized by the Association of Professional Flight Attendants, it will include picketing at more than 30 airports globally.

The flight attendants cited cost of living increases as well as a better deal offered to pilots, whose new contract includes a 50% pay raise over the next five years.

Hawaii Governor Proposes $25 Visitors Fee

Hawaiian beach with sunset and coconut trees.

 

Take a dose of global warming, add an increase in tourism and a fire in Maui, and what do you get? In Hawaii, it adds up to a new tourist tax.

In his State of the State address, Hawaii Gov. Josh Green renewed the call for a “climate impact fee” to be charged to every visitor to the Aloha State.

A proposed $50 charge failed to pass the legislature last year. But this week, Green proposed a “modest” $25 fee, to be paid by every visitor who stays at a hotel or short-term rental on any Hawaiian island.

The resulting $68 million a year would be used for “beach preservation, fire breaks, and other prevention measures to help us avoid tragedies like the one last year in Maui,” Green said.

“A Climate Impact Fee on visitors would provide the needed resources to protect our environment and increase awareness of the impacts of climate change,” he noted. “I believe this is not too much to ask of visitors to our islands Hawaii’s natural resources — our beaches, forests, and waterfalls — are an essential part of our culture and our way of life.”

At a press conference following the State of the State, House Speaker Scott Saiki and Finance Committee Chair Kyle Yamashita said they will consider Green’s visitor fee, as well as an increase in the existing transient accommodations tax, currently 10.25%.