Now heading into the final quarter of the calendar year, it’s the end of the summer vacation period and the season of getting back down to business. Near the end of this quarter, Dec. 2-6, the U.S. Tour Operators Association will hold its Annual Conference and Marketplace at the JW Marriott in Los Angeles.

If you haven’t purchased your ticket yet, don’t sweat it. It’s sold out. It’s not a small conference, but it is limited in size. USTOA is the rare exception in the business world of an entity that does not seek growth.

The association limits its participation to what it sees as manageable levels. The conference gathers roughly 800 travel industry professionals for a few days of intense focus on current travel issues, as well as the pleasures and possibilities Read the rest of this entry »

Part 2 of 2 in a series on how to cope with long telephone hold times. Read Part 1.

Gilligan might have regretted booking his three-hour tour on the S.S. Minnow that turned into a 60s TV show, but today’s travel advisors have come to rue their own travel nightmare: the four-hour telephone hold times involved in trying to reach some suppliers.

At AmaWaterways, chief marketing officer Janet Bava noted that call volumes skyrocketed when Europe loosened its travel guidelines in March. “We saw a huge influx in demand, and we had to staff up very quickly across the board. It was an issue, but we’ve been able to solve it.”

It took about two weeks to respond, she acknowledges; but now Read the rest of this entry »