I woke today with my mind in full gear. This sign of mental activity caught my attention. Although I cannot explain why, I decided to take what was spinning in my head and turn it into today’s article submission. I may seem to be meandering. Here goes.

The first thought that shot through my mind when I opened my eyes was, “I’m not dead yet.” I looked straight up and saw the ceiling before peering out the window to see what appeared to be a sun trying to brighten up the day. “Mike.”, I said to myself. “It seems you have been given another opportunity to do some good today. What are you planning on doing?” Read the rest of this entry »

Years ago, the founder and former CEO of Scandinavian Airlines, Jan Carlson, wrote a book titled Moments of Truth. The message reminded the reader that during the course of any one day, there were hundreds of occurrences where a customer is given an opportunity to make an opinion both good and bad about a service provider.

Similar to this truism, I have come to identify specific areas where a person is given reasons to begin questioning a service provider. I refer to these tell-tale signs as “red flags.” Read the rest of this entry »