As we navigate through 2024, the travel industry landscape continues to evolve rapidly. We need to adapt or die as an industry.  And for the life of me, I do not understand why some agents can’t see this.  I am not sure how, but last week I stumbled upon an agency website that offered this cringeworthy message on their front page! Read the rest of this entry »

We may be headed into a recession. Or not! The so-called experts are all over the place so it is anyone’s guess. However, the resumption of payments on student loans is suspected to be a factor. While I certainly can’t say if we will or won’t slide into a recession, I can say that it is always better to be prepared. Read the rest of this entry »

Booking travel online is just plain dangerous.  The allure of using a mouse and a few clicks to secure flights, accommodations, and exciting activities appeals to most people. But proceed with caution. Last week, “a few beers” with a friend turned into some type of man-splaining about what a travel professional can do. Man-splaining is not the phrase, but travel-splaining sounded stupid! He made a critical mistake somewhere in the fourth beer and asked me to cite specific examples of online problems.  And here’s what I said… Read the rest of this entry »

In the super competitive travel industry, you must be more than average. You must shine like a diamond and blow your competition out of the water. Lucky for you, I’ve got some thoughts to help you do just that. Let’s dive in! Read the rest of this entry »