I love a good idea for growing your travel business—and this week I came across two. I was doing what I like to do best, talking to smart travel advisors, this time at the Signature annual conference in Las Vegas. I’m working on a story about what advisors are planning to do differently in 2025, so I’ve been asking attendees here what they’re up to.

I’ll include a few of those stories in a future column. But the one I heard from Amy Westerman and Dave Hoffman, of The Curated Travel Collection, was so good it deserves a story all its own. And the tips on growing your Facebook ranking made me want to marry AI guru Kha Ly so I could have his tech support 24 x 7.

Like all the best stories, Amy and Dave’s begins in a bar, where Amy got to chatting and “swapping stories” with another customer, as travel advisors are wont to do Read the rest of this entry »

I’ve never met a cruise I didn’t like. On a yacht that holds 35 or a megaship with 6,000, shaking across the Drake to Antarctica or drifting through the Caribbean, I’m happy to eat chicken and salad if the pickings are slim, or sit by the pool with a book if there’s nothing to do. As long as there’s sea air, a balcony and a cup of coffee, I’m in.

I was fine with ignoring the mixed reviews I’ve heard and read about MSC, which range from five-star raves to absolute pans, from both travel advisors I trust and posts on social media. I wanted to give MSC a try and see for myself. So we booked a quick five-night Caribbean trip out of Port Canaveral and brought along a couple of friends for a long weekend in the sun.

(Of course, we know there are two sides to every story. This is the “con” side. For the many reasons some travel advisors do choose to sell air, see “Earning an Extra $50K: Travel Advisors Who Sell Air Say It’s Worth the Effort | Travel Research Online.”)

Liability issues. Time wasted. Late night calls. And the new DOT ruling about refunds that takes effect this week just adds one more reason to the litany of why many travel advisors hate to sell airline tickets.

“Selling air? Don’t.” That’s the succinct advice from Rich Greenway, owner of Greenway Travel Group-Dream Vacations. And he is not alone. Read the rest of this entry »

Even in an AI world, competition for really smart, knowledgeable and experienced travel advisors is stiffer than ever—not just among high-end customers but apparently among host agencies as well. At its annual conference last week, Avoya Travel Network announced upgrades to the commissions it will be paying its independent advisors (IAs)—and a $5,000 sign-on bonus to newcomers bringing in a book of business of their own.

Avoya traditionally has paid its advisors 30% of the commission on bookings obtained through its Avoya Live lead program, or 80% on bookings of their personal customers. Last year, it began testing an Elite 100 program that raised commissions with preferred suppliers to 100% on bookings of personal clients. Read the rest of this entry »

Be they husbands and wives, mothers and daughters, or sisters and brothers, more and more travel advisors are finding there’s no better new hire than a member of your very own family. When you need a helping hand or a travel buddy—and when you consider a succession plan—many say home is the best place to start looking.

With no profit to show since Covid, Spirit Airlines is discussing a possible restructuring in preparation for declaring bankruptcy, according to a report in The Wall Street Journal.

Citing “people who are familiar with the matter,” The Journal said Spirit has been talking bankruptcy since its failed merger with JetBlue Airways. The airline is struggling to compete with the big carriers, and was hard-hit when a recall of turbofan engines grounded many of its planes, including many that were supposed to fly to the new airport in Tulum, Mexico. Last month it furloughed 186 pilots.

As part of its efforts to enhance the bottom line, Spirit has been cutting flights and making changes to the services it offers. This summer it rolled out a premium “Go Big” fare class that offers a larger seat and early boarding, lifted its checked baggage limit from 40 to 50 pounds, and did away with change and cancelation fees.  Just this week it suspended nonstop service between Cleveland and Orlando, effective Nov. 5.

And still, it reported its 11th consecutive quarterly loss in August.

(Heads up: Of course we know there are two sides to every story. This is the “pro” side. Stay tuned next week for the “con.”)

When your niche is entertainment travel and your clients are ultra-high-net-worth, there’s no option but to sell air, says Ted Bradpiece. And he doesn’t really mind. It’s just another call or two a month he has to take late at night or on the weekend—and it pays as much as many travel advisors earn in a year.

Revelry travel and legacy travel. Silver bullet wellness and mood boarding. XZ beta travel, F-It Lists and Coolcations.

Are you keeping up with the new vocabulary of travel? The voice of luxury is awash in new buzzwords, it seems. And they all are pointing to the same good news. Luxury travel advisors are having a moment; luxury sales are soaring; and the most well-known global luxury consortia, Virtuoso, is feeling the love.

Sixteen months into dealing with Manhattan Probate Court about an inheritance without the proper paperwork, I am somewhat obsessed on the subject of succession planning—and so of course I’ve been talking to travel advisors about it.  Read the rest of this entry »

Travel advisors now can book shore excursions and lounge facilities for clients booked on the 600 Carnival cruises that will stop at the Pearl Cove Beach Club.

When it opens in July 2025, the new adults-only area on Carnival Cruise Line’s (CCL) first private island will feature an 11,000-square-foot infinity pool lined with shaded daybeds and loungers, a swim-up bar and a spacious sun shelf, as well as a beach and a full-service restaurant.

Passengers and travel advisors now can book:

Daybeds and Water Daybeds (in Starfish Lagoon and Calypso Lagoon): Daybeds and water daybeds for two have canopies, pillows, and privacy curtains.

Cabanas (at the freshwater lagoons): Cabanas hold up to four guests and include armchairs, a sofa, two sun loungers, a cooler with chilled water, privacy curtains, a lockable cabinet, snacks, and fresh fruit.

Over-the-Lagoon Cabanas (near the Starfish and Calypso Lagoons): Cabanas that also have a ceiling fan and sunshelf.

Large Cabanas (near the Starfish and Calypso Lagoons): Large cabanas hold up to six, and include four sun loungers, stocked mini refrigerators, a lockable cabinet, a sofa, a dining table, a ceiling fan, privacy curtains, snacks, fruits and lunch.

AquaBanas (at the Starfish Lagoon): AquaBanas, which allow guests to keep their feet in the water, seat eight people under a shaded canopy.

Over-the-Lagoon Supervillas (at the Starfish Lagoon) and Beach Supervillas (at the beaches): Supervillas hold up to 10 guests with plenty of shaded seating options and extra amenities, including hammocks, lunch delivery, and stocked mini-refrigerators.

Also now bookable are kayaking, snorkeling, glass bottom boat tours, and land tours.

Unlike other private islands, admission to Pearl Cove is not included in the cost of a Carnival cruise. Prices for the least expensive package, at $99.99 per person, include club access and a welcome drink. Adding an open bar that offers up to 10 drinks—draft domestic beer, house red or white wine, well drinks, or rum punch—increases the price to $139.99 per person, and adding food from the Pearl Cove restaurant costs $179.99 per person.

There’s more to Mexico than Cancun—and our neighbor to the south is counting on travel advisors to spread the word about its abundant luxury, adventure, cultural, and family travel opportunities. To help them along, 200 or so travel advisors showed up for CCRA’s PowerSolutions conference in Jersey City last week to hear about new options, like the jaw-dropping Copper Canyon (25,000 square miles, four times the size of the Grand Canyon) and the new lines on the Mayan Railroad, many of which are aimed at high-end travelers. Read the rest of this entry »

With tensions in the volatile Middle East rising once again, Delta and United Airlines have canceled all flights to Tel Aviv effective today, and some European carriers are halting flights to the region as well. But despite earlier reports to the contrary, British Airways has said it will continue to fly, as will Israel’s flag carrier, El Al.

Delta in a statement said it is pausing flights between New York-JFK and Tel Aviv through Friday, Aug. 2, and suspending sales of flights for DL234 on Jul. 31 and Aug. 1, and DL235 on Aug. 1 and Aug. 2.

Delta.com notes that “our hearts are with all who are impacted as we work to find safe alternatives for customers trying to travel to/from Tel Aviv,” and offers a waiver to any customers currently booked through Sept. 6, 2024, who want to change flights.

United, which has been operating 14 flights a week to Tel Aviv, says that while its service to Tel Aviv is “currently suspended,” it still flies to Amman, Athens, and Dubai, where travelers can transfer to other carriers.

Cancellations are affecting European carriers heading to the Middle East as well. Lufthansa Group on Monday said three of its airlines — Lufthansa, Swiss, and Eurowings — have suspended flights to and from Beirut “up to and including” August 5, and Lufthansa on Wednesday night canceled a flight from Cyprus to Tel Aviv after Iran announced it was temporarily closing its airspace. Air France also suspended some of its flights, while other airlines changed their flight schedules.

Meanwhile, an ad in The Jerusalem Post notes that under EU regulations, travelers whose flights are canceled may be entitled to up to €600 compensation.

With flames licking the edges of Canada’s largest national park, officials ordered 25,000 residents, visitors and seasonal workers to evacuate the town of Jasper; Jasper National Park and the Fairmont Jasper Park Lodge have closed; and the Rocky Mountaineer train has canceled several routes.

Canadian Prime Minister Justin Trudeau on Thursday said the government is deploying military resources and evacuation support to Alberta, as well as coordinating firefighting and airlift assistance.

Rocky Mountaineer posted on its website that it is “unable to continue our rail journeys to or from Jasper for the foreseeable future” and is “moving as quickly as possible to work through the impact to guest itineraries,” in sequential order. It has canceled Journey through the Clouds departures on July 25: Jasper to Vancouver, July 26: Vancouver to Jasper and July 28: Jasper to Vancouver, and changed the itineraries for Rainforest to Gold Rush departures July 27: Vancouver to Jasper and July 30: Jasper to Vancouver.

“We will continue to work through other departures of Journey through the Clouds and Rainforest to Gold Rush and reach out to those guests as quickly as possible,” the company said.

The First Passage to the West route from Vancouver to Lake Louise and Banff, and The Rockies to the Red Rocks route from Denver to Moab, Utah, will proceed as scheduled.

Rocky Mountaineer also noted that a potential strike by the employees of Canadian Pacific Kansas City and Canadian National, which own and operate the rail lines on which Rocky Mountaineer travels, are facing potential strike action by unionized workers. “Rocky Mountaineer employees are not involved; however, if there is labor action, it could impact our train operations,” the company said. “Our team is working on a contingency plan should there be an impact to our rail journeys,” but negotiations are ongoing and the unions are required to provide 72 hours’ notice before striking.

Meanwhile, Fairmont Jasper Park Lodge—home to the largest golf course in Canada—said the fire has reached the property and everyone has been evacuated. But most of the lodge structures, including the main lodge, remain intact. For more information, call the Fairmont Banff Springs at 1-403-762-2211.

Reaching—and keeping—high net worth customers is all about developing personal relationships–among you, them, the people with whom they are traveling and the luxury travel suppliers with whom you all interact.

That theme was repeated over and over again by the tony Manhattan crowd at Travel + Leisure’s “The World’s Best Summit” in Manhattan last week. Among the speakers from luxury travel companies like Hyatt and Six Senses and Hurtigruten, my favorite was Embark Beyond founder Jack Ezon, representing the luxury travel advisor community. Ezon said selling luxury is about offering customers access in the most creative of ways, bonding your clients and their guests over shared experiences that will last a lifetime. Read the rest of this entry »

September will bring two new all-inclusive options to Jamaica, as the Princess Hotels & Resorts Group debuts the adults-only Princess Senses the Mangrove (Princess Senses The Mangrove | Only adults hotel Jamaica (princess-hotels.com) and the family-friendly Princess Grand Jamaica (Princess Grand Jamaica Hotel en Negril (princess-hotels.com).

Scheduled to open on Sept. 15, the two properties will be next to one another in Green Island, a town on the western tip of Jamaica in Hanover.

Princess Senses The Mangrove has 401 oceanview suites and 14 overwater villas with private infinity pools. Among them are Pleasure Suites, which promise a sensual ambiance, and more exclusive Platinum Club Suites offering private areas, upgraded amenities and butler service.

Also on site will be a spa, a fitness and wellness center, a water park, a convention center and a nightclub, along with 14 restaurants and 15 bars serving everything from steak to food truck fare.

The Princess Grand Jamaica, meanwhile, has 590 oceanview suites, including Platinum Suites as well as Family and Master Suite options. It also has nine restaurants and a food truck, eight bars, three pools, a water park, a kids club and teens center, and a spa.

To keep guests busy, both properties offer beach volleyball, yoga, water aerobics, dance classes, cocktail-making and cooking classes, motorized and nonmotorized watersports, soccer, tennis, basketball, pickleball and archery.

Starting rates are $579 for a deluxe junior Suite at Princess Senses The Mangrove or $505 for a Princess Junior Suite at Princess Grand Jamaica.

Based in Spain, Princess Hotels & Resorts has a total of 11,000 guest rooms in the Canary Islands (Gran Canaria, Fuerteventura, Tenerife, La Palma), Barcelona, Dominican Republic (Punta Cana), Jamaica (Negril) and Mexico’s Riviera Maya.

“The World’s Largest Cruise Company” is growing even larger, introducing a new class of ships that hold 8,000 passengers each – and ordering three of them for Carnival Cruise Line from Italian shipbuilder Fincantieri.

At 230,000 gross registered tons each, and with more than 3,000 guest staterooms apiece, the new ships will be the largest in the Carnival fleet when they arrive in 2029, 2031 and 2033. They will be powered by liquefied natural gas (LNG) and feature advanced energy efficiency, waste management, and emission reduction technologies.

Carnival Cruise Line earlier this year placed its first newbuild order in five years, for two more Excel-class ships scheduled to join the fleet in 2027 and 2028. In addition, five vessels are being transferred over from sister brands between 2023 and March 2025.

When you’re on a roll, said Carnival Corporation & plc CEO Josh Weinstein, you stick with it. And so the company is “doubling down on the growth of Carnival Cruise Line – our highest-returning brand – to keep up with the incredibly strong demand we continue to see for the world’s most popular cruise line. At this point, our newbuild pipeline is just one delivery in each of 2025, 2027, 2028, 2029, 2031 and 2033. We continue to take a disciplined approach to growth, strategically directing new capacity to the areas of highest demand at a rate of one to two new ships per year.”

Carnival Cruise Line president Christine Duffy, meanwhile, promised “innovative guest experiences that will take Carnival Cruise Line into the future with new FUN features and excitement that we know our guests will LOVE.”

With five years to go until the ships debut, the company did not yet share details on the ships’ designs or itineraries.

If you’re still among the travel advisors who say “I don’t sell cruise,” you might want to reconsider. The growing cadre of luxury cruise ships sailing to exotic and adventure-filled destinations offers new options for existing customers and lures for a new generation of young travelers—and above all, it can serve as a gateway to the lucrative expedition travel market.

That was just one interesting takeaway from one of my favorite trips so far this season, an Embark Beyond fam trip to Alaska on the new Silversea Nova that had a unique angle: Onboard were five top-selling luxury travel advisors who had never sold a cruise—or even sailed on one.

Here’s one thing I learned on my first-ever camping trip last week: There’s something kind of sexy about sleeping with your husband under a star-filled night sky, watching him wrestle a big rig across the vast prairie, recalling cowboy movies set beside soaring red cliffs.

But I digress. Let’s start at the beginning.

Our amazing adventure in Zion National Park and Bryce Canyon started with an email from Benoit Lafond, CEO and co-founder of Noovo, a Vegas-based company that builds carefully crafted high-end camper vans. (His mission, he says, is to build “homes on wheels that incorporate the luxury of European hotels and the design of tiny Parisian apartments.”)

It’s been three days of presentations on travel marketing—from defining your market to branding and using social media to creating raving fans—at the TravelPro Marketing Summit this week. And it’s no surprise that I’ve come away with a few good ideas I can’t wait to try out.

When experts talk about a subject they love, you can’t help but get excited. and this second online Travel Pro Summit is clearly a labor of love by travel advisor Tiffany Elberfeld and the speakers she recruited Read the rest of this entry »

Luxury expeditions are a hot item for 2025, and PONANT has met the challenge by adding 18 new itineraries plus nine exclusive polar experiences in its new catalog, and promising at least one excursion in every port of call.

Ponant sailings next year will include Northern Europe and the Atlantic, the Mediterranean, Asia, Oceania & Polynesia, and nine polar itineraries aboard Le Commandant Charcot, the world’s only luxury icebreaker. Several of the new itineraries include shoulder-season sailings to popular destinations including the Mediterranean and the Aegean.

The newest itineraries include a 12-day Mediterranean Heritage and Archaeological Sites that visits Greece, Italy, Malta, Tunisia, Algeria, and Spain, April 23-May 4; an 8-day Europe Autumn in the Aegean Sea to Greece in September and October; The Fascinating Nature of Melanesia, including the Kei Islands, the Raja Ampat Islands, and the remote Banda archipelago, from September 10–21; and the 8-day Secular Treasures in the Land of the Rising Sun from Osaka to Kobe, April 5-12.

The polar itineraries will take guests as well as naturalists, historians and photo ambassadors to the ice floes of Baffin Bay and Disko Bay; to Ammassalik and the Blosseville Coast, whose ice cap extends to the North Pole; ashore to meet with two Greenlandic communities; and to an all-new port of call, Corner Brook on Newfoundland.

A unique journey, the 12-night Encounter with the Last Guardians of the North Pole, sailing April 5-17, will allow travelers to interact with local communities and explore Greenland’s ice sheet with hunters from the Inuit community. José Sarica, expedition experience director, and Mathieu Tsingrilaras, staff captain on the Ponant fleet, will join French polar expert Nicolas Dubreuil for this scouting expedition, with the goal of developing new polar activities in collaboration with “the last guardians of the pole.”

This trip includes a four-day visit to Kullorsuaq, where guests will stay overnight with locals or in expedition tents on the ice, and participate in village life through dog-sled rides, traditional Inuit kayak outings, snowshoe hikes, snorkeling in a wetsuit, and a night in an Inuit tent to explore Nunanutaat, remote areas reachable by dog sled.

It’s June, traditionally one of the slowest months in the travel business. But there’s never a dull moment when you own a small business—and many travel advisors report they have plenty of homework to do over their summer vacation.

At Boutique Travel Advisors, co-founder Angela Rice is trying to tackle what she sees as one of the biggest issues facing both travel agency owners and independent contractors: working so hard during Wave season, but then having to wait months to see the cash flow Read the rest of this entry »