Posts Tagged With: cancel
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Caribbean resorts are hunkering down and cruise ships are scrambling out of the way as Hurricane Beryl roils the skies and seas around the Windward Islands on Monday.
The only Category 4 hurricane ever recorded in June, with 130 mph winds, has sent up warnings for Barbados, St. Vincent and the Grenadines, Grenada, St. Lucia, and Tobago, and tropical storm warnings for Martinique and Trinidad. Hotel guests are hunkering down—but cruise passengers are sailing away.
Royal Caribbean on June 29 said Beryl’s “high waves and strong winds” were causing changes in Eastern Caribbean itineraries; instead of visiting St. Thomas and St. Maarten, Icon of the Seas will call at Cozumel and Costa Maya, Mexico, and then Perfect Day at CocoCay as planned. Wonder of the Seas will replace scheduled stops at Roatán and Costa Maya with Nassau; Harmony of the Seas will skip Roatán, Honduras and arrive in Cozumel and Costa Maya ahead of schedule.
Norwegian Cruise Line too, is making changes. Norwegian Jade will skip Falmouth, Jamaica; George Town, Grand Cayman; and Cozumel, Mexico, and instead head for the Eastern Caribbean, with calls at San Juan, Puerto Rico; Tortola, BVI; and Puerto Plata, Dominican Republic. Norwegian Breakaway also will head for the DR, instead of Honduras.
And Disney Fantasy will skip Falmouth, Jamaica and instead spend an extra day at sea.
As of 8:00am EST on Monday, Beryl was approximately 70 miles east of Grenada, hitting Barbados, St. Vincent and the Grenadines before taking a west-by-northwest route toward the Yucatan Peninsula later this week, then through the Bay of Campeche late Friday and toward the east coast of Mexico.
Celebrity Cruises is taking extraordinary steps to keep its Galapagos customers safe. Silversea is canceling a cruise in the Red Sea. From South America to the Middle East, political unrest continued to keep the cruise industry—and the travel advisors who sell its products—on their toes last week.
Celebrity, last week, issued an advisory asking guests booked on Galapagos cruises on Celebrity Flora, Celebrity Xploration and Celebrity Xpedition to not arrive in the country until the day before their sailing.
c, the pre-departure arrival point for many guests, is considered its most dangerous, as its ports have become a hub for drug smuggling. Ecuador’s President Daniel Noboa has declared a state of “internal armed conflict” and imposed a nationwide state of emergency and nighttime curfew after a wave of gang violence in which armed men interrupted a live TV broadcast and took more than 100 prison staff hostage.
Lindblad Expeditions has cancelled two cruises in the region that were scheduled to sail on January 12 and 13, National Geographic Endeavour II and Islander II “out of an abundance of caution,” and noting a “lack of clarity” regarding air travel. Celebrity Cruises is taking extraordinary steps to keep its customers safe. Silversea canceled a call in Manta, Ecuador, on Silver Nova, which is sailing a 71-day roundtrip sailing around South America, and Azamara canceled a stop as well. Intrepid and G Adventures posted travel alerts on their websites informing travelers of the 60-day state of emergency and noted they are monitoring the situation carefully.
Celebrity issued an advisory asking guests booked on Celebrity Flora, Celebrity Xploration and Celebrity Xpedition to not arrive in the country until the day before their sailing.
In a letter sent January 10, Celebrity stressed that cruises are not cancelled But, guests who feel uncomfortable can cancel their bookings with a full refund and have the opportunity for price protection on future voyages when they book a new cruise before 2025. Celebrity Cruises also will reimburse guests for any fees they incur for changing their inbound flights.
Guests who are sailing on the three ships will be housed at the new Holiday Inn, in a secure area near the airport, and are asked not to leave the hotel. Celebrity staffers will escort guests as they transfer to the hotel and on to their flights to Baltra.
All pre- and post-cruise excursions in Ecuador have been suspended.
“Any Celebrity pre- or post-cruise packages in Ecuador will be cancelled and refunded, as these will no longer take place. For independently purchased pre- or post-cruise purchases, we recommend you cancel these, and we will review refund requests,” Celebrity Cruises said in the letter.
Celebrity says it is closely monitoring the situation and may still cancel cruises if the situation deteriorates.
Mariscal Sucre Quito International Airport in Quito and José Joaquín de Olmedo International Airport in Guayaquil remain fully operational, but American Airlines, JetBlue, Spirit Airlines and United Airlines all have canceled some flights, and American, Delta, LATAM and United have issued waivers for travel to the country.
In the Middle East, meanwhile, trouble in the Red Sea and Yemen has more cruise ships scrambling to find alternative routes.
After making changes to the itinerary of the last sailing, Silversea last week canceled Silver Moon’s January 16-26 sailing of the Silver Moon Muscat-Dubai itinerary and is “in the process of informing affected guests and their travel agents of the reprotection options. Our global security team continues to closely monitor the situation in the region and will make any additional changes if required,” a spokesperson told TRO.
The cruise was scheduled to visit several destinations in the Middle East, including Saudi Arabia, Bahrein, Qatar and the United Arab Emirates.
Affected passengers will receive different compensations, including refund of the fate of the cancelled cruise portion, and Future Cruise Credits (FCCs).
But the January 26-February 11 sailing remains scheduled, as are future voyages.
MSC Cruises, meanwhile, has rerouted MSC Poesia’s 115-day world cruise, which now will circumnavigate Africa instead of passing through the Suez Canal and the Red Sea.
It’s been a record-breaking year in the travel industry—but as 2023 nears an end, travel advisors who sell the Middle East are wondering about the possible fallout of the Israel/Hamas War. Some already are feeling the pinch as suppliers shift itineraries, customers try unsuccessfully to cancel—and travel advisors and their commissions are caught in the middle. Again.
“I have been fighting with Regent since they announced my clients would not be going to Israel and Egypt—which was the whole reason for their trip—and put Greece in its place,” says Samantha Hamilton at Ultimate Vacations. “My clients have already been to Greece and have no desire to go back Read the rest of this entry »