I woke today with my mind in full gear. This sign of mental activity caught my attention. Although I cannot explain why, I decided to take what was spinning in my head and turn it into today’s article submission. I may seem to be meandering. Here goes.

The first thought that shot through my mind when I opened my eyes was, “I’m not dead yet.” I looked straight up and saw the ceiling before peering out the window to see what appeared to be a sun trying to brighten up the day. “Mike.”, I said to myself. “It seems you have been given another opportunity to do some good today. What are you planning on doing?” Read the rest of this entry »

Years ago, the founder and former CEO of Scandinavian Airlines, Jan Carlson, wrote a book titled Moments of Truth. The message reminded the reader that during the course of any one day, there were hundreds of occurrences where a customer is given an opportunity to make an opinion both good and bad about a service provider.

Similar to this truism, I have come to identify specific areas where a person is given reasons to begin questioning a service provider. I refer to these tell-tale signs as “red flags.” Read the rest of this entry »

Today’s article is going to skip any sign of marketing mumbo-jumbo and cut right to the chase.

Here are six key qualities that are essential to success:

• Sincerity
• Personal Integrity
• Humility
• Courtesy
• Wisdom
• Charity

Read the rest of this entry »

On a sunny morning in 2019, I read that Dress Barn would be closing. To be honest, it meant absolutely nothing to me. It was my wife who let out a quiet scream of concern, “I have a few sweaters and tops from Dressbarn that I absolutely love.”

The article reminded me that this establishment has (had) been in business for over 50 years. The culprit came as no surprise. Online shopping and Amazon in particular as well as a well-known discounter known for their red target were the primary culprits.

I have been known to be seen strolling aimlessly down an aisle or two of Targets on a Saturday morning, and I am a Prime Member of Amazon. I toss no dispersions in either direction. That is not my message today Read the rest of this entry »

As the world gradually recovers from the impacts of the COVID-19 pandemic, the travel industry faces new challenges. The surge of “revenge travel,” where travelers were eager to make up for lost time, is beginning to wane. For travel professionals, it is essential to adapt to these changes and prepare for a potential shift in demand. The post-COVID travel boom may not last, but travel agents can continue to thrive with the right strategies. Here are some actionable marketing and sales suggestions to help you stay profitable in this evolving market. Read the rest of this entry »

There is a lyric in a country song that says, “Everybody wants to go to heaven. They just don’t want to go right now.” Oddly enough, that phrase reminded me of a similar soundbite that says, “Everybody wants to be successful. They just don’t want to pay the price.”

Whether you end up in heaven or not is beyond my immediate purview, but I can shed some light on how you can become more successful. The good news is that it just could be easier than you might think. Here are five reminders to help you get started: Read the rest of this entry »

I recently had the pleasure of interviewing a fellow sales trainer and public speaker, and I want to share a few of the highlights from our interview in today’s article.

I enjoyed “bantering” with The Telephone Doctor, but I know her as Nancy Friedman. Nancy was referred to me by my good friend and fellow speaker Stuart Cohen. He suggested that Nancy might be perfect to appear on one of my biweekly sales meetings for my Inner Circle sales group. As always, Stuart was right on the money, and Nancy was very quick to accept my invitation Read the rest of this entry »

Inc. Magazine is a well-known content-driven periodical very much worth reading. In short, it shares a whole bunch of good stuff every month when it comes to entrepreneurial recommendations, ideas, case studies, and overall information. I look forward to receiving their e-zine every month. In most instances, I find myself agreeing with the authors, finding myself interested and stimulated by their views and examples. That is until I read today’s featured article. Read the rest of this entry »

Are you ready for a Shark Tank-like opportunity to present your business plan to top financial experts, get free professional feedback, and potentially win thousands of dollars in prizes?

The cruise line’s eight-part Your Winning Plan program will bring in experts in small business and entrepreneurship from the Small Business Administration, CLIA and ASTA, plus Carnival’s own business development team, to help you build a winning business plan you can then enter into a nationwide competition. If you make it to the finals, Shark Tank’s own Daymond John may just present you with the grand prize.

The event will take place live in seven cities (San Jose on June 23, Detroit and Las Vegas on July 7, Nashville on July 14, Denver on July 19, and Richmond, VA, on July 28) as well as virtually on August 5. The grand finale event will be held in Houston on Sept. 27.

One semi-finalist will be chosen at each event and receive a $2,500 prize to use toward implementing the winning business plans, plus a trip to the final event in Houston. The grand prize winner there will receive $5,000.

Any travel advisor in the United States, Canada or Puerto Rico can register, at GoCCL.com.

Question: Mike, are you implying that the simple practice of “follow up” is a skill?

Answer: Yes I am.

Question: Are you also implying that professionals in the travel industry do not know the importance of, nor practice on a regular basis, the simple task of following up? Read the rest of this entry »

TourRadar, a company that aggregates 2,500 international adventure operators offering 50,000 tour products on a single booking platform, has made its network of operators commissionable to the retail travel community. The company is offering 12 percent commission till June 30 as part of its efforts to invite potential travel advisor partners to its network.

I know you are good. I know you are smart. I know you have accomplished a lot. But I also know you can get better. I know you have a lot more to learn. I know you must get better.

Being receptive to constructive “coaching” is a sign of an intelligent person, regardless of age and/or experience. It is important to understand the difference between “criticism” and “coaching.” They are not the same. Criticism has no apparent benefit. It is a verbal attempt at headlining one’s shortcomings, usually for the enjoyment of the person doing the criticizing.

What is the definition of a good business decision? What is the definition of a bad business decision? I recently found myself thinking about these two questions and decided to put my thoughts down on paper.

A business decision often surfaces as a result of actions taken that stem from input—input from an outside source. In other words, something beyond your immediate control enters the picture, and you are faced with several viable options. Selecting the appropriate response often defines a stressful decision. What to do? Should you do anything at all? What if you make a judgment error? Time is running out. Pull the trigger. Make a decision.

We all need and want new clients, right? And unfortunately, clients are one of the only things that are not for sale on Amazon, so we need to find them the old-fashioned way, with traditional marketing. Of course, we use the most up-to-date tools and technology, but in the end, it is words that will draw a client to do business with you—spoken or written. Make sure you get them right! Read the rest of this entry »

Today’s reminder is coming directly to you via my golden-oldies archives. It was written eleven years ago but, for many of you, “the shoe will still fit.” You can be the judge.

Time may continue to pass us by, but the major (business) lesson from this time of year reigns supreme for another twelve months. Everyone, regardless of the color and size of their Easter Basket, is familiar with the good ole Easter Egg Hunt. (Now that I think of it, I did not hear news of the Annual White House Hunt.) Find those little colored babies or not, there is one GIANT reminder we can all benefit from when it comes to this annual free-for-all. Read the rest of this entry »

My dad was a salesman. He regularly left home on two-week missions to sell more of his “stuff,” in order to pay the mortgage for a home large enough to house my mother and their seven children.

I was #2, and I remember those days like it was yesterday. “Mike,” you say, “who cares?” Stay tuned. I am talking to you.

My dad loved to fly, and he loved his work. Based on our comfortable living conditions while growing up in a big house open 24/7 to all shape and size kids and their friends, he was a pretty good salesman.

Flying used to be an exciting proposition. I suspect that another reason he enjoyed traveling so much had a little to do with that Read the rest of this entry »

Bekah Eaton came home from ASTA’s annual conference with new ideas, new relationships, and a case of Covid. She believes she caught it from the woman who sat next to her for two hours. “I felt betrayed and almost angry that she would put me in harms way, and expose me without warning or anything.”

Another travel advisor, who asked to remain anonymous, was on a fam trip to Italy when she thanked the woman sitting next to her, whom she knew was opposed to vaccines, for getting vaccinated before the trip. “She went off on me about how she felt forced to get the vaccine—and that was very alienating in a small group atmosphere.”

Then she saw someone attending a FAM in Europe after being at an ASTA event where there were positive cases. “And I’m thinking, weren’t you in that room at ASTA with people who tested positive? Shouldn’t you be quarantining and not on this AMA cruise in Europe?”

Those experiences changed the way she sees those people. Read the rest of this entry »

The idea for this week’s article came to me while filling out the morning USA Today Crossword Puzzle. In and of itself there is no connection, so I don’t want you to spend any time trying to connect the dots. I suppose my point is that ideas come from anywhere and everywhere.

The truth is that your clients and future clients are out there dancing to the beat of their own drum. The chances are very good they are not doing the fox trot to the same rhythms. They are all focused on their own set of circumstances, and worrying about whatever it is they worry about. For you to enter their world thinking, or believing, that you can soon have them focusing on your agenda is nothing short of delusional. But there is a way. Read the rest of this entry »

When I mention this in my live programs, I usually get more than a few giggles in disbelief. I then tell the audience: “I mean it. I don’t like a lot of people. Who said that I have to ‘like’ everybody? The word ‘people’ is too general for me to rubber-stamp my affection toward anybody and everybody who can fog a mirror.”

Like in my live programs, I think it is time to hear my rationale.

The secret is not to like everybody, but to like the people you like. And then, be willing and eager to do everything within your power to service these people. No rules. No exceptions. No excuses. Not when you just feel like it. All the time. Read the rest of this entry »

This year’s PGA golf tournament was both entertaining and historic. The winner, by the way, was a 200-1 longshot. Nobody in the history of the game has ever won a “major” golf tournament at his age.

The final day was an up and down seesaw of great shots, followed by less than great shots. As a matter of fact, I personally have hit a few more attractive shots than some viewed on television on that particular Sunday. What appeared to be a runaway at first glance came down to the final hole. In the end, it was Phil Mickelson who took the final bow at age 50 plus eleven months. Read the rest of this entry »