On the heels of a number of Congressional representatives introducing the Cash Refunds for Flight Cancelation Act, the U.S. Department of Transportation (DOT) has announced a proposed rule for public comment, which, if adopted, would significantly strengthen protections for consumers seeking refunds for airline tickets. Since early 2020, the Department has received a flood of air travel service complaints from consumers with non-refundable tickets who did not travel because airlines canceled or significantly changed their flights or because the consumers decided not to fly for pandemic-related reasons such as health concerns. Read the rest of this entry »