KHM Travel Group began their journey as a host agency in the travel industry with a small, family-owned business. Now, they have a team of over 70 in a multi-office complex. These days they work to support over 5,000 independent home-based travel agents with unlimited support, one-on-one coaching, educational events, group travel support, and the in-house client management system called myTravelCRM. They have also offered marketing advice to Advisors mostly including boot camps and group camp events, basic marketing essentials, and regular updates via newsletters and blogs. Now, in a recent press release, they have announced an increase in what they offer in regards to marketing a travel agency. Read the rest of this entry »

It’s difficult to imagine Abu Dhabi before oil was discovered in the 1960s. Once a small community known for fishing and pearl diving, Abu Dhabi now sprouts from the deserts and stretches to the sky with heights previously unrecorded by humans. The extreme wealth of this city has also brought luxury beyond the standard. Let’s dive into Abu Dhabi, the capital of the United Arab Emirates and UNESCO City of Music.

Madeira, an enchanting island nestled in the Atlantic Ocean, is a haven where nature’s majesty and human history create a captivating tapestry. Known for its steep, dramatic mountains and verdant valleys, this Portuguese archipelago offers visitors a glimpse into a world of natural beauty and cultural richness.

The island’s capital, Funchal, is a city alive with history and modern vibrance. Located off the northeastern shores of Africa, Madeira benefits from a subtropical climate ideal for lush landscapes and diverse ecological life. Funchal is renowned for its historic old town, with slanted streets dating back to the 15th century, booming with quaint markets, and squares echoing a bygone era.

Central Holidays has been a leader in creating remarkable travel experiences since 1972. Together with their parent company, SGI, Central Holidays has been at the forefront of delivering travel programs, value, and service across Italy, the Mediterranean, Egypt, Africa, West Asia, and Latin America. Specializing in bespoke group and individual travel, their itineraries are comprised of luxury, ultra-customization, experiential journeys, and cultural adventures that bring destinations to life in unforgettable ways.

Bill Coyle has become an essential travel industry resource with over 30 years of experience leading his own brick and mortar travel agency, serving on several agent advisory boards, and advocating for travel advisors on a national level with the American Society of Travel Advisors (ASTA). His experience empowers and educates KHM Travel Group’s agents as the Vice President of Agent Engagement. As KHM Travel Group’s first-ever Limelight Award recipient for going above and beyond, Bill brings a spirited passion for travel in all his professional endeavors and continues to book travel for his longtime clients. Read the rest of this entry »

Margot Windenburg, the Senior Sales Manager for North America at AAT Kings, has been a driving force in the travel industry for over two decades, with nearly eight years dedicated to AAT Kings. Her profound passion for Australia and New Zealand is reflected in the meticulously crafted tours that offer travelers unforgettable experiences. The 2025/2026 season for AAT Kings and its premium sister brand, Inspiring Journeys, introduces exciting new itineraries such as the Emu Ridge Eucalyptus Tour and the Tasmanian Gourmet Sauce Company visit.

Margot is also a staunch advocate for AAT Kings’ MAKE TRAVEL MATTER® Experiences, which aim to positively impact local communities and the environment. Her commitment extends to supporting travel agents through advanced tools like the TTC Travel Agent Portal, ensuring seamless booking and management. Margot’s expertise and dedication make her a key figure in delivering exceptional travel experiences across Australia and New Zealand. Read the rest of this entry »

Our last article showcasing Costa Rica Dream Adventures included the thrill of walking along suspended bridges over the jungle forest below. And for the more adventurous there was ziplining through those jungle canopies, as well as how their safety standards for this experience are top tier.

CRDA’s customized Costa Rica trips are a traveler’s dream. But what about the support the traveler gets while indulging in the best this country has to offer? What about the travel advisor?

Located in southern Kenya, near the Tanzanian border, Amboseli National Park is more than an afterthought to the great Mount Kilimanjaro on the horizon. It has the “Big 5” of African animals to witness on safaris, large elephant herds, and is home to the proud Maasai tribe. Not to mention plenty of options for a few nights’ stay, from lodges to luxury camping.

The landscapes of Amboseli National Park range from the seemingly endless savannahs to the woodlands of acacia trees, to the swamps created by the runoff of Mt. Kilimanjaro. Impossible to overlook, Mt. Kilimanjaro is approximately 30 miles away. Views of this almost 20,000-foot-high mountain capture the attention and curiosity of travelers and locals alike–images memorialized in the minds of all who bask in the present scene. And particularly for those who enjoy photography.

Nestled in the Jiangsu province of eastern China, Suzhou stands as a captivating destination that weaves together the threads of ancient history, cultural richness, and natural beauty. Often referred to as the “Venice of the East,” this enchanting city has long been celebrated for its classical gardens, thriving silk industry, and intricate network of canals that grace its landscape

Lea Diele, CTIE, vice president of education for Travel Leaders Network, was named the 2024 recipient of The Travel Institute’s Educational Excellence Award. This annual award recognizes organizations and individuals demonstrating a significant, ongoing commitment to providing comprehensive education for travel professionals Read the rest of this entry »

Travel advisors now have a powerful new tool with the launch of Travel Answers, a unified brand consolidating five leading wholesale travel companies. This rebranding combines Down Under Answers, Travel2, Islands in the Sun, Africa Answers, and Asia Answers into one platform.

The move aims to streamline operations, marketing, and travel advisor experience across these DMCs specializing in Read the rest of this entry »

My first interview with Lisa Watson went great. She was easy-going and her dedication of work to the creation of FyndTravel was obvious. However, a dead computer on my end took all text and recordings with it to the scrapyard. Chaos happens, I suppose.

We tried again and, as expected, I found the conversation just as enjoyable and informative.

Lisa started our conversation by pulling up a screen share Read the rest of this entry »

As the home of Mount Fuji, there’s already an expectation that Shizuoka will be a scenic delight of any trip to Japan. But outside the shadow of Japan’s highest mountain is a cultural heritage, beaches, and fresh seafood cuisine.

On February 29, Collette announced that US travel advisors will earn an extra $100 for each booking made in March 2024. This applies to tours departing through March 31, 2025.

And, for the big questions, there is no limit on what US advisors can earn with this offer… and Collette has said the bonus cash will be paid out in April 2024, even if the travelers cancel their bookings. The booking must be active at the time of payout.

“We value travel advisors and want to see them succeed,” said Jaclyn Leibl-Cote, chief executive officer at Collette. “This offer is one more way for us to show them our appreciation when they provide their customers with their expertise in planning a dream vacation.”

Adding to this, advisors will earn up to a $200 bonus with Collette’s Advanced Commission Program. These bonus cash payments are valid on new retail bookings only and are not applicable for group bookings.

For more information, please visit https://www.gocollette.com/en.

The Travel Institute, celebrating its 60th anniversary, has partnered with Royal Caribbean to send ten lucky advisors aboard Royal Caribbean’s new ship, Utopia of the Seas.

Royal Caribbean, a long-time supporter of The Travel Institute’s non-profit initiatives to promote education and professional development for agents, has offered up a great opportunity to preview the new ship.

The ten advisors chosen will receive a free, double-occupancy stateroom aboard the preview sailing in July 2024 of Utopia of the Seas. An excellent chance to experience and report back to clients on your travels.

To qualify for this drawing, advisors must:

• Enroll in the CTA® program by March 31
• And, complete the Bachelor of Adventure program through Royal Caribbean University by April 15

“At Royal Caribbean, we value agent success and are committed to supporting them. The Travel Institute’s CTA serves as the foundation for their success and is widely recognized in the industry as the pinnacle of professionalism. Obtaining their CTA, agents demonstrate dedication to the highest standards of excellence in the travel industry, gaining confidence, expertise, a competitive edge, and the potential for higher sales.”

American Cruise Lines continues to provide US river cruising with a look at their 2024 cruise season. With a total of 125 US ports of call and nine new itineraries, ACL has big announcements out.

Leading the announcement is two new 100-passenger ships, Coastal Cats, American Liberty and American Legend. These are the 3^rd and 4^th ships of the American series which will include 12 total. The first two coastal cats already in operation are American Eagle and  American Glory. Slated to sail New England, Chesapeake Bay, Hudson River and Florida, the American Liberty is set to cruise in June 2024 while American Legend is set for October 2024.

Adding to the 19 ships they will have in operation by October of next year are new itineraries. Including longer cruises like the 60-day itinerary exploring 20 states (August 16^th to October 14^th) and the 35-day Civil War Battlefields cruise exploring 20 Civil War battlefields (May 3^rd to June 6^th).

They’ve also announced new 2024 cruises at National Parks. Including Denali Fjords and Glacier Bay National Parks in Alaska, and Smoky Mountains National Park. Also available is the multi-national park cruise of Glacier, Yellowstone, and Grand Teton along the Colombia and Snake Rivers.

With new departures, new ships, more itineraries than featured here, and a maximum range of 90-180 guests per cruise, American Cruise Lines looks to be growing into the booming interest in cruises.

Known as the “City of Sails,” Auckland is the most populous urban area in New Zealand. It sits on the North Island, surrounded by beautiful harbors and volcanic landscapes. Nearby Auckland is an island of vineyards and beaches. This multicultural city has a food and art scene to rival some of the more cosmopolitan cities around the world—and is always close to natural wonders.

Host Agency Reviews has released its 70+ page report on trends in the world of host agencies: The Hosted Travel Advisor Research Report Summary, 2023.

The recently released report aims to inform advisors, suppliers, agency allies, and host agencies about the current state of affairs in the industry—according to the 1,700+ hosted advisors polled.

Of those, only 23% of hosted advisors have reported sales below pre-pandemic levels. This lends thought to the optimism Read the rest of this entry »

After a wildfire spread quickly across Maui last week, the Hawai’ian island is left with a recovery effort that could last several months.

At the time of publication, the wildfire is said to have taken the lives of 106 people in the affected areas. Though, efforts are still ongoing. The approach of Hurricane Dora, and the subsequent high winds, are thought to be the primary reason it spread so quickly across the highly visited island.

Last week, the Hawai’i Tourism Authority (HTA) asked all visitors to leave the island of Maui to help facilitate a rescue and recovery, and for the safety of visitors.

Now, the HTA is telling all visitors booked on a trip to Maui to reschedule their bookings for as far out as months, possibly several months.

“In the weeks ahead, the collective resources and attention of the federal, state and county government, the West Maui community, and the travel industry must be focused on the recovery of residents who were forced to evacuate their homes and businesses.”, said the HTA in a statement.