Travel has evolved dramatically, from paper maps and printed tickets to today’s digital itineraries and virtual tours. Yet, despite the technology overhaul, the core of being a travel agent remains timeless. Here’s a lighthearted look at ten pearls of wisdom that the old dinosaur travel agents can pass down to the fresh faces in the industry.
- The Art of the Phone Call
Email is quick, but nothing beats a good old-fashioned phone call’s warmth and immediate problem-solving prowess. Older agents know that sometimes, it’s faster to pick up the phone and sort things out directly rather than waiting for a reply that might never come.
- Printed Itineraries: Don’t Knock ‘Em
While everything is digital these days, having a printed itinerary as a backup never hurts. Remember, technology can (and will) fail at the most inopportune moments, and when it does, your clients will thank you for that piece of paper. Besides, it adds a bit of panache to your service!
- The Magic of a Handwritten Note
In an age of digital communication, the personal touch of a handwritten note can make a lasting impression on clients. It’s a small gesture that says, “I care.” Welcome home! Thank you! Holidays!
- Flexibility Is Key
Old-timers understand that travel plans are like weather forecasts: subject to change. They know how to adapt quickly and effectively, ensuring that even the most turbulent trips ultimately smooth out.
- The Rolodex Isn’t Just a Desk Ornament
A well-curated network of contacts can work wonders. Experienced agents have a Rolodex filled with the names of hotel managers, tour operators, and local experts who can make any trip memorable. Yes, it can be digital, but keep every name and number—you never know!
- Always Pack a Snack
This might seem trivial but never underestimate the power of a granola bar at 30,000 feet when your client’s in-flight meal fails to appear.
- Location, Location, Location
While new agents might rely heavily on online reviews, veteran agents know there’s no substitute for firsthand experience. Knowing the best rooms in a hotel or the quietest seats on a plane is golden information. When you have the opportunity to experience it—take it!
- The Importance of ‘Plan B’
Experienced agents always have a contingency plan. Whether a flight is canceled or an attraction is closed, they’re ready with alternatives.
- Listening Is More Than Just Hearing
Seasoned agents know that truly understanding client needs goes beyond just hearing their words. It’s about reading between the lines and anticipating desires they haven’t even expressed.
- Patience Is Not Just a Virtue; It’s a Necessity
Patience truly is a travel agent’s best friend. From dealing with difficult clients to navigating the labyrinth of travel disruptions, a calm demeanor can go a long way.
And to be clear, many newbies embrace the past, so please do not take this as a diss. After all, the more things change, the more they stay the same—especially in travel.