Surely Delta expected some push-back from customers when it announced changes to its loyalty program last month. But the carrier this week said it has listened to the disappointment its frequent flyers expressed—and is cutting back on the cut-backs.
“Over the past few weeks, many of you have shared feedback about the changes we announced to Delta’s SkyMiles Program,” the email from CEO Ed Bastion said. “What’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes. Your voice matters, and we are listening.”
In response, Delta has lowered the Medallion Qualification Dollar (MQD, or dollars spent) requirements at each tier of the program. Here’s how they compare with the previous announcement:
- Silver Medallion Status: from $6,000 to $5,000 MQDs
- Gold Medallion Status: from $12,000 to $10,000 MQDs
- Platinum Medallion Status: from $18,000 to $15,000 MQDs
- Diamond Medallion Status: from $35,000 to $28,000 MQDs.
In addition, Platinum, Platinum Business, Reserve and Reserve Business American Express Card Members will now receive a head start of 2,500 MQDs per card.
Perhaps the most contentious part of the changes involved access to Delta Sky Lounges, to which many Delta SkyMiles® and American Express credit card holders until now have had unlimited access. To cut down the growing crowds there, Delta had earlier cut the number of visits per cardholder. But now the following rules will apply:
- Delta SkyMiles® Reserve and Reserve Business Card Members will now receive 15 days of Delta Sky Club access per year, up from 10 announced last month.
- Delta Platinum Card® and American Express Business Platinum Card will receive 10 days of Delta Sky Club access per year, up from 6.
- Each “Delta Sky Club visit” includes entries within a 24-hour period, including the departure city, connecting airports and arrival destination. A same-day round trip would count as one visit.
- Holders of Delta SkyMiles® Reserve, Reserve Business, or Platinum Cards from American Express also will be able to purchase club access for $50 per visit.
- Delta SkyMiles® Reserve, Reserve Business, Platinum Card, and Business Platinum American Express Card holders will earn unlimited Delta Sky Club Access after spending $75,000 on an eligible card in a calendar year. Unlimited access would continue for the remainder of the current Medallion Year as well as the following Medallion Year. Card spend tracking begins on January 1, 2024 for the 2025 Medallion Year.
- Unlimited Delta Sky Club Access under the current policy is available until February 1, 2025.
Delta also announced improvements to its Choice Benefits program, where Platinum and Diamond Medallion members now will be able to select various perks, such as SkyClub membership or bonus miles, and to choose an MQD Accelerator for the following qualification year.
Perhaps the most significant improvement involves Delta customers who have been saving up MQMs. Beginning in 2024, they can redeem 100,000 MQMs to maintain their level of status. If you have 500,000 miles that you earned and rolled over for the past few years, for example, you can use them to keep your status for the next five years, regardless of the other changes.
“I know the modifications we have made won’t solve for every disappointment,” Bastian wrote. “Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves.”
