The U.S. Department of Transportation has created a dashboard to ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate passenger inconveniences when the cause of a cancellation or delay was due to circumstances within the airline’s control. A green check mark on the dashboard means an airline has committed to providing that service or amenity to its customers. A red “x” means the airline has not made that commitment. However, airlines with a red “x” may provide these services and amenities in some instances in their discretion.
The Dashboard and additional information can be found here: https://www.transportation.gov/airconsumer/airline-customer-service-dashboard
See also:
https://www.transportation.gov/individuals/aviation-consumer-protection/flight-delays-cancellations
