We have previously discussed the need to train clients. Let’s revisit the discussion. It is not an exaggeration to indicate the success or failure of your travel business will depend on the extent to which you are capable of taking charge of your client relationships and professionally leading them into behavior conducive to traveling safely and well. Top travel professionals train their clients to be good clients. Training your client assists both you and the client to achieve optimal results from every travel planning effort. Read the rest of this entry »
Sailing for a week with 500 or so travel advisors and partners for the KHM Group Crystal Awards Cruise, I heard a lot of presentations onboard Celebrity Reflection last month. And a surprising number of them shared the same advice for travel advisors in 2024. Whether you are a new advisor or a Crystal Award winner or even a supplier, I heard over and over again, the key to success in this busiest of years is to zero in on your top customers Read the rest of this entry »
As the Flight Centre Group sunsets its Gogo Vacations brand and offers best wishes to departing Gogo staff members, we are witnessing the closing act of one of the creators of the modern packaged travel industry, a company that ruled the segment for more than a generation Read the rest of this entry »
The growth of sites such as Unsplash, Pexels, and Pixabay have so revolutionized the stock photography landscape that giants like Getty Images, which now owns Unsplash, and Canva (Pixabay and Pexels) are now major players. It all seems most attractive. A no-cost registration gives the travel professional millions of images to use on their website, Facebook, Instagram, and other platforms without laying out any money at all. It is the best of all worlds for the travel marketer.
Or is it?
Douro River Cruise Prices is part of a continuing series of comparison charts and articles featuring European River Cruises offered by world class river cruise lines. Our goal is to provide a True Per Diem for each cruise, or the daily cost breakdown of the trip once all extra fees are added to the cruise fare Read the rest of this entry »
In home-based businesses, sales professionals have been stricken with a disease called “quit-itis.” Although most people desperately want to succeed, they let their fears and misguided beliefs hold them back only to convince themselves that the logical next step is to give up. But it doesn’t have to end this way for you Read the rest of this entry »
Let’s consider the tactics we will use to achieve the goals we have set out for our business. In each instance, we want to be certain our mission statement remains our touch-point. This will keep us consistent and properly focused. Likewise, each tactic should be designed to contribute to our marketing funnels, continually drawing both existing clients and potential clients closer to us, engaging with us and becoming evangelists for our travel practice.
There are an endless variety of possible tactics you can employ. Read the rest of this entry »
Note: This column is aimed at the ownership of the traditional agency model with employees and independent contractors
As a travel agency owner, you navigate an industry where trust in your employees is paramount. However, balancing trust with periodic audits is essential in steering your business away from potential pitfalls. It’s not about fostering a culture of paranoia; rather, it’s about ensuring the integrity and sustainability of your agency. Read the rest of this entry »
The Changing Face of Travel Agents 2023, the report released by The Travel Institute, offers valuable insights into the current state of the travel industry. Based on the findings, the gig economy continues to thrive, and more agents are interested in part-time work that provides greater flexibility and independence. Read the rest of this entry »
As discussed in the last Point-to-Point column, travel advisor independent contractors (ICs) are renters rather than owners that can become affiliated with as many host agencies as they wish. While few ICs will want to do business with more than two or three host agencies, there is a strong business case for not limiting yourself to one.
Also as discussed in the earlier article, you may want to do this to take advantage of a second host agency’s strengths; or it may be to avoid what you see as glaring weaknesses of your present choice. On a more obvious level, a second (or third) host agency may improve your bargaining position regarding commission rates and FAM trips. Read the rest of this entry »
Blue-Roads Touring got its current name from a man who went on a journey of discovery across America. William Least Heat-Moon began this road trip in 1978, a road trip that would take him 13,000 miles along “blue roads” around the United States. Meaning, William traveled mostly on secondary roads, with the sights and sounds of local folk in his chronicled collection titled Blue Highways.
Fitting for Blue-Roads Touring to gravitate to this name, as they take the traveler beyond Read the rest of this entry »
Australia is an amazing place and is on the bucket list of many American travelers. From the Sydney Harbour and its iconic Opera House to the Great Barrier Reef, on to the red center or outback, Australia has it all. I thought that I knew Australia well, managing a Tour Operator and wholesaler that promotes and creates Australian packages specifically for US travel agents. I have been working in and around Australia for a long time. I found out though, and happily so, there is still much more to see and discover. Read the rest of this entry »
AAT Kings has announced two new short break tours in Australia’s majestic Northern Territory, presenting travel agents with exciting new packaged offerings. Lasting 3-4 days, these immersive experiences balance efficient travel with in-depth discovery of Uluru, Kata Tjuta, and Kings Canyon.
Read the rest of this entry »The following article is a republish of an unedited interview with Voyager’s new artificial intelligence, Toby. Starting with “tell us about yourself.“
Toby uses an artificial intelligence language model created by OpenAI, and I’m glad to be of service to you and to the travel professional community. I’m capable of processing vast amounts of data and providing responses to a wide range of inquiries. I’m also constantly learning and improving, thanks to the advanced machine learning algorithms used in my development. Whether it’s helping companies improve their customer service, assisting with complex data analysis tasks, or even engaging in conversational interactions like this one, my capabilities are broad and my potential is virtually limitless. With my advanced AI capabilities and strategic insights, I’m here to help you achieve your business objectives and enhance your overall operational efficiency.
Read the rest of this entry »As the home of Mount Fuji, there’s already an expectation that Shizuoka will be a scenic delight of any trip to Japan. But outside the shadow of Japan’s highest mountain is a cultural heritage, beaches, and fresh seafood cuisine.
Read the rest of this entry »Rwanda. The Land of a Thousand Hills and the horrific genocide of 1994. One of the most rapidly developing countries in Africa, where one-quarter of the population is still illiterate. A country with many faces which, after years of turmoil, has risen and is becoming an increasingly popular travel destination.
Read the rest of this entry »WeTravel, a booking and payment platform, has recently released a Where to Go 2024 list outlining hot spots in travel for 2024. They’ve based the suggestions on bookings through the WeTravel platform. London, Ghana, Paris, and more. These recommendations are complete with popular activities from cruises to festivals, and museums to nature. Read the rest of this entry »
Spain is a country rich in history and culture, and its cathedrals are a testament to true architectural mastery. From Gothic to Renaissance styles, these magnificent structures dwarf the ego and immerse the visitor in awe. Here are a few of the most significant cathedrals in Spain, including notes on their history, design, and construction. Read the rest of this entry »
The September Alaskan air was cool but not cold. Nevertheless, I didn’t begrudge the coat I brought with me. I was too excited by what lay ahead to feel anything but anticipation in any event. It was my first trip to Alaska, and the second for my wife Judi. Today we were going to have the opportunity for a special adventure. Our destination: the glaciers of the Knik River Valley, a mere 45-minute drive north of Anchorage, where the Alaska Glacier Lodge would serve as our departure point into the vast, icy wilderness. Read the rest of this entry »
Romance Travel Forum, an exclusive B2B event focused on destination weddings, honeymoons, and other romantic occasions celebrated with travel, recently concluded with outstanding reviews, and strong optimism for increased business amongst participants. Produced by Travel Show Marketing Group (TravelSMG), an independent event organizer catering to the Travel Advisor market, this exclusive event was held at the Secrets Moxché Playa Del Carmen resort in Mexico from June 25 – 29. The sold-out 2023 edition was Read the rest of this entry »