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Four-Day Strike at London Heathrow Begins, to Little Effect, and Two Others Canceled

  More than 300 union members are on strike at London Heathrow, but local media reported few issues at the airport today. UK Border Force workers have begun a four-day strike scheduled to run from April 29 to May 2, which they said would “disrupt passport checks for travelers coming...
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New DOT Ruling Guarantees Credit Card Refunds for Canceled Flights within Seven Days and More

  The Biden-Harris Administration yesterday announced a new US Department of Transportation (DOT) ruling that promises to speed up and simplify travelers’ refunds for canceled flights and lost luggage. When a passenger cancels a flight after it is delayed more than three hours for a domestic flight or six for...
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Viking Valued at $10.8 Billion As It Heads to IPO

  Travel advisors, like the general public, soon will be able to own a piece of Viking Holdings Ltd. Headed to an IPO on the New York Stock Exchange, the company expects to soon be selling ordinary shares at $21-$25, for a total market capitalization of between $9.06 billion and...
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Luxury Pods Make Their Debut in New Adults-Only Section at Dreams Curaçao

  Why rent an Airbnb or go glamping when you can stay in a private pod of your own at the all-inclusive Hyatt Dreams Resort on Curaçao? When it opens on June 1, the new adults-only section at Dreams will debut a whole new look in hospitality, with 52 private...
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Disney Rethinks Its Accessibility Services Programs for Those with Disabilities

  Despite its long-standing reputation for inclusiveness and its focus on accommodating guests with disabilities—or perhaps because it has been so successful in promoting them—Disney is now revisiting its Accessibility Services program and adjusting the program’s qualifications, registration procedures, and length of validity. The goal, it says, is to make...
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Norwegian Bets Big on Travel through 2028 with Eight Ships and Great Stirrup Cay Upgrade

  “We see the future and we think this is the right focus—and obviously, we want to secure the spots before our competition does,” Norwegian Cruise Line Holdings Ltd. president and CEO Harry Sommer told investors on a call announcing the biggest ship order in its history this morning. Betting...
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Corporate Travel Titans Merge as Amex GBT Acquires CWT

  In a major merger that underscores its faith in business travel, American Express Global Business Travel (Amex GBT) is acquiring CWT in a $570 million deal. Amex GBT is the world’s largest travel management company, with 20,000 global customers and about $2.5 billion in annual revenue from travel, expense,...
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United Airlines Offers New Seating and Points-Sharing Options

  Amidst the hullabaloo over its use of Boeing jets, United Airlines this week is rolling out two programs that reach out to its customers. If you are the kind of flyer who checks every day to see if a better seat is available for your upcoming flight, you’re going...
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Champions of the Natural World

We cannot protect something we do not love, we cannot love what we do not know, and we cannot know what we do not see. Or hear. Or sense.” 

~ Richard Louv

Non-profit organizations dedicated to conservation and animal welfare play a critical role in safeguarding our planet’s biodiversity. From protecting endangered species and their habitats to advocating for better animal welfare practices, these groups work tirelessly to ensure a healthier future for all living things. Here’s a closer look at some of the most respected organizations making a difference around the world. Read the rest of this entry »

There’s no way to summarize a weeklong press trip to Israel in just one column. So I’ve taken two.

For the background on our amazing journey, see my column from last week, One Step Ahead of the Rockets: An Unforgettable Press Trip to Israel | Travel Research Online. But if you’re looking for details on how to plan a great trip, here are some highlights from the itinerary put together for our group of 20 international trade press by Ellen Shapiro of the Israel Ministry of Tourism and our tour guide, Mika Rabinovich. So here goes:

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Scott Wiseman has led a charmed life. He’s one of those people who knew what he wanted to do from an early age, and his career path, though varied, has remained consistent with his early aspirations.

After a career that has included top positions at Accor; Abercrombie & Kent; Cox & Kings, The Americas; Travel Impressions and Apple Leisure Group, Wiseman is now chief executive officer of Nocturne Luxury Villas, a position he took in March 2023 Read the rest of this entry »

Is Your Use of “That” Photo Legal?

The growth of sites such as Unsplash, Pexels, and Pixabay have so revolutionized the stock photography landscape that giants like Getty Images, which owns Unsplash, and Canva (Pixabay and Pexels) are now major players. It all seems most attractive. A no-cost registration gives the travel professional millions of images to use on their website, Facebook, Instagram, and other platforms without laying out any money at all. It is the best of all worlds for the travel marketer.

Or is it?

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More On Being Purple

Two weeks ago, reminded you how important it was to differentiate yourself from your competition. In an effort to clarify my point, I referenced Seth Godin’s book titled The Purple Cow

Today I would like to expand on this topic by breaking down the word PURPLE.

Passionate. There are two schools of thought here. Some say that you do not need to be passionate about your work to get the job done. I agree. I am not passionate about mowing my lawn yet Read the rest of this entry »

An Overview of Marketing Tactics

Chessboard piecesLet’s consider the tactics we will use to achieve the goals we have set out for our business. In each instance, we want to be certain our mission statement remains our touch-point. This will keep us consistent and properly focused. Likewise, each tactic should be designed to contribute to our marketing funnels, continually drawing both existing clients and potential clients closer to us, engaging with us and becoming evangelists for our travel practice.

There are an endless variety of possible tactics you can employ. Read the rest of this entry »

The Changing Face of Travel Agents 2023, the report released by The Travel Institute, offers valuable insights into the current state of the travel industry. Based on the findings, the gig economy continues to thrive, and more agents are interested in part-time work that provides greater flexibility and independence. Read the rest of this entry »

North American tourism to Switzerland has doubled since 2019 and the demand for increased transportation has been answered. Convenient and culturally immersive, Switzerland has given the North American tourist, and diligently planning travel agents, a giant transportation high five. There are now three new and noteworthy options for entering this picturesque, storybook country. For business or leisure tourists, getting to Switzerland has never been easier or more culturally immersive Read the rest of this entry »

Blue-Roads Touring and Europe 2024

Blue-Roads Touring got its current name from a man who went on a journey of discovery across America. William Least Heat-Moon began this road trip in 1978, a road trip that would take him 13,000 miles along “blue roads” around the United States. Meaning, William traveled mostly on secondary roads, with the sights and sounds of local folk in his chronicled collection titled Blue Highways.

Fitting for Blue-Roads Touring to gravitate to this name, as they take the traveler beyond Read the rest of this entry »

My first interview with Lisa Watson went great. She was easy-going and her dedication of work to the creation of FyndTravel was obvious. However, a dead computer on my end took all text and recordings with it to the scrapyard. Chaos happens, I suppose.

We tried again and, as expected, I found the conversation just as enjoyable and informative.

Lisa started our conversation by pulling up a screen share Read the rest of this entry »

Toby AI, Artificial Intelligence, Voyager

The following article is a republish of an unedited interview with Voyager’s new artificial intelligence, Toby. Starting with “tell us about yourself.

Toby uses an artificial intelligence language model created by OpenAI, and I’m glad to be of service to you and to the travel professional community. I’m capable of processing vast amounts of data and providing responses to a wide range of inquiries. I’m also constantly learning and improving, thanks to the advanced machine learning algorithms used in my development. Whether it’s helping companies improve their customer service, assisting with complex data analysis tasks, or even engaging in conversational interactions like this one, my capabilities are broad and my potential is virtually limitless. With my advanced AI capabilities and strategic insights, I’m here to help you achieve your business objectives and enhance your overall operational efficiency.

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Great Cathedrals of Spain

Great Cathedrals of Spain

Spain is a country rich in history and culture, and its cathedrals are a testament to true architectural mastery. From Gothic to Renaissance styles, these magnificent structures dwarf the ego and immerse the visitor in awe. Here are a few of the most significant cathedrals in Spain, including notes on their history, design, and construction. Read the rest of this entry »

 

Helicopter pilot next to his craft

 

The September Alaskan air was cool but not cold. Nevertheless, I didn’t begrudge the coat I brought with me. I was too excited by what lay ahead to feel anything but anticipation in any event. It was my first trip to Alaska, and the second for my wife Judi. Today we were going to have the opportunity for a special adventure. Our destination: the glaciers of the Knik River Valley, a mere 45-minute drive north of Anchorage, where the Alaska Glacier Lodge would serve as our departure point into the vast, icy wilderness. Read the rest of this entry »

Romance Travel Forum, an exclusive B2B event focused on destination weddings, honeymoons, and other romantic occasions celebrated with travel, recently concluded with outstanding reviews, and strong optimism for increased business amongst participants.  Produced by Travel Show Marketing Group (TravelSMG), an independent event organizer catering to the Travel Advisor market, this exclusive event was held at the Secrets Moxché Playa Del Carmen resort in Mexico from June  25 – 29.  The sold-out 2023 edition was Read the rest of this entry »